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Welcome to this recruitment process with Vueling
Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.
Let's start by getting to know us better
At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.
Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.
We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
Job Purpose
The purpose of this position is responsible to sell commercial products on demand by our customers at the airport, respond to inquiries, manage complaints, troubleshoot significant customer service problems and provide general information regarding commercial products and transactions as well as operational policies and procedures
They will be, also, providing assistance H24/365 to our handling provider to solve and manage different situations, such as:
Answer incoming calls and emails (if apply) from handling provider who need help to manage bookings, resolve incidents with reservations (RESI, FRAUD), etc.
Main Accountabilities
- Accountable for Assist customers at the airports
- Accountable for assists and managing commercial requirements such as adding products on demand by our customers at the airport.
- Accountable for resolving doubts related to specific bookings, for example residents or fraud, etc.
- Accountable for responding inquiries, complaints, troubleshoot that may affect our customers at the airport.
- Accountable for providing information regarding commercial products and system transactions as well as Ground Operations policies and procedures.
- Accountable for controlling all procedures are implemented according to Vueling standards.
- Accountable for cooperating with VAS Team and Ground Operations Team.
- Accountable for giving support to any internal department that requires their support.
- Accountable for completing call notes, reports and updating them in the system.
Main Relationships
- VAS Team
- Ground Operations Team
- Duty Manager
- Consumer response
- Handling
Education
- High school diploma or equivalent
Experience
- At least 1 year of experience in airports and/or customer service working environments
Competencies
- High standard of external and internal customer service.
- Passion for service delivered with care
- Drive for results
- Team working
- Organized
- Commitment
- Decisive
- Dynamic and enthusiastic
- High motivation
- Ability to handle stressful situations appropriately
Languages
- English: at least B2
- Spanish C1
Other
- Temporary position
- Rotating Shifts
- Experience in dealing with awkward situations
- Good computer skills
- Knowledge of Vueling systems and applications (Skyspeed y Gonow)
- Good multi-tasking skills
- Ability to work with others in a close manner
- Knowledge of Ground Operations policies & procedures, commercial and customer policies and Vueling principles.
Location
Aeropuerto T1 - Barcelona
Level
Individual contributor 6
Vueling is the first European airline and the first low-cost airline in the world to obtain this certification, based on Vueling's results in the Top Employers Institute's HR Best Practices Survey, and covers six areas of human resources across 20 different topics.
#FlyToYourFullPotential
Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more Want to learn more? Click here.
Our Culture
We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.
Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places Learn more about our Mission, Vision, & Values.
Our Recruitment Process
Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience Please take a closer look at how our process works.
