Customer Operations with French and English

hace 5 días


Madrid, España Page Personnel A tiempo completo
Customer Operations with French and English

International Automotive Company based in the North of Madrid

    • Customer and supplier billing
    • Payment and collection management
    • Handling and follow up of Customer e-mails.
    • Query Management originated in SC business (via email, telephone or Child Case)
    • Follow-up of the queries received via phone call through a tool called Genesys (within 48 hours).
    • Analysis of customer accounts in SAP and ICON systems.
    • Outgoing calls for customer clarification requests.
    • Service contract administration tasks such as: contract activation, adaptation, transfer, prolongation, terminations or suspensions.
    • Archive of the contracts in a digital platform (SCAT).
    • Printing and sending out of welcome letters to customers.
    • Duties on holidays when required and approved by the TL beforehand
  • Basic level and some experience in SAP/FI
  • Medium level and some experience in MS office tools, specially Excel
  • High level of English and French
  • 3 months hired with Page Personnel + 3 months hired with Page Personnel + Permanent contract
  • Possibilities of working in a multinational company with really good international environment
  • 3 days of teleworking and flexibility


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