Salesforce and E-commerce Specialist

Description

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

As a Salesforce and E-commerce Specialist , you will play a crucial role in supporting our regional users with their day-to-day work in the system, but will also contribute to new initiatives, especially in the global implementation of a new Salesforce.com-based e-commerce storefront for the Industrial Business.

A high level of communication and collaboration across functions and regions is key to succeed in this role - ultimately this role will support EMEA and North American region, therefore worktime flexibility is required.

General Tasks :

Provide first-line support for issues relating to Salesforce.com and integrated systems - connect with IT specialists where required to drive issue resolution

Handle ad hoc report & dashboard requests

Coordinate and execute ongoing data maintenance and clean-up activities

Running UAT for any new features / bug fixes, preparing and conducting end-user training

Webshop specific:

Support EMEA and NA region to implement the new webshop with UAT / Training and data cleanup activities

Contribute to adoption by improving the user experience through standardization, documentation, training and
ongoing usability improvement initiatives

Responsible for supervising and automating activities related to on/ offboarding and maintenance of customer accounts

Running constant clean-up and maintenance activities, connecting with responsible teams to ensure e.g. product data availability for introducing new products or marketing for aligning on special campaigns. 

Generate E-Commerce KPIs and analytics to identify opportunities and improvement areas

Requirements:

Bachelor’s degree in Business, IT, Marketing, or a similar field

Good knowledge and experience in Salesforce.com is required, ideally experience with SAP - SD/OTC 

Enjoy troubleshooting and problem-solving analytically

Good data analysis skills

Creative Mindset, with the ability to adapt quickly to evolving business needs

A motivated self-starter who thrives on prioritization and follow-through

Excellent written and verbal communication skills in English

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.