Customer Service and Sales Support Specialist France
hace 4 semanas
Description
:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are currently looking for a Customer Service & Sales Support Representative to join us at our facility in Asturias (Spain)
The purpose of this position is to receive and process customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex and/or export orders, to ensure customer satisfaction.
Key responsibilities:
Act as a primary point of contact for existing and potential external customers, acting as a subject matter expert for internal escalations (understanding the business model, the internal relationships, and its decision-makers).
Manage customer service inquiries to ensure requirements are met. Receive and process regular and complex orders. Proactively notify late orders due to product availability or transportation issues.
Make root cause analysis, solve problems, and process customer complaints and returns, according to the Complaint Management process and return policies. This involves deliveries, payments, and invoices issues, amongst others.
Actively monitor open orders to ensure that deliveries arrive at the customer on time, as committed. Performs quality control checks and takes subsequent corrective actions.
Ensure quality data integrity and accuracy: customer master data maintenance, materials, invoicing, inventory management, reconciliation, transfer pricing, etc.
Liaise with various internal and external stakeholders: sales, logistics, supply chain, credit controllers, data management team, carriers, warehouse, and customers.
Key requirements:
+2 years of experience in a customer-oriented position
Bachelor’s degree or equivalent through experience
Native French and fluent English language skills.
Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP and valuable in Salesforce.
Skills: Problem-solving, analysis, organization, customer focus, active listening and good communication skills, multitasking, oriented to quality and building collaborative relationships.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
-
Customer Service and Sales Support Specialist Dutch
hace 4 semanas
Asturias, España Axalta A tiempo completoDescription : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and...
-
Sales Support Specialist
hace 4 semanas
Asturias, España Axalta A tiempo completoDescription : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and...
-
Logistics Service Complaints Handling Specialist
hace 4 semanas
Asturias, España Axalta A tiempo completoDescription : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and...
-
Customer Service Representative
hace 1 día
Asturias, España Axalta A tiempo completoDescription : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and...
-
Supply Chain Specialist
hace 1 mes
Asturias, España Axalta A tiempo completoDescription : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and...
-
Safety Specialist, Health and Safety M/F
hace 1 mes
Asturias, España Amazon Spain Fulfillment, S.L.U. A tiempo completoWe are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. And year-on-year, as we continue to grow, we need to work as smart as we can, to keep all our team members safe, fulfilled, motivated and empowered. To help us achieve this, we’re seeking an enthusiastic Safety Specialist. With your Bias...
-
Salesforce and E-commerce Specialist
hace 1 mes
Asturias, España Axalta A tiempo completoDescription : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and...
-
Supply Chain Inventory Specialist
hace 3 días
Asturias, España Axalta A tiempo completoDescription : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and...
-
Order Fulfillment Specialist
hace 4 semanas
Asturias, España Axalta A tiempo completoDescription : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and...
-
Global Manager Euc
hace 1 mes
Asturias provincia, España Axalta Coating Systems A tiempo completoJob Description: Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and...
-
Global Manager EUC
hace 4 semanas
Asturias, España Axalta A tiempo completoDescription : Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and...
-
Label, Sku
hace 1 mes
Asturias provincia, España Axalta Coating Systems A tiempo completoJob Description: Axalta is looking for an enthusiastic young graduate to join the Refinish Portfolio management team as an intern. This is a 12-month trainee position which will give you the opportunity to step in an amazing industry! What will you be doing? Help with administrative Product Service tasks such as: - Creation and maintenance of the...
-
Responsable de turno de mantenimiento
hace 4 semanas
Asturias, España Amazon Spain Fulfillment, S.L.U. A tiempo completoAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working...
-
Graduate Area Manager
hace 3 semanas
Asturias, España Amazon Spain Fulfillment, S.L.U. A tiempo completoWhen you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to...
-
Responsable de Turno de Mantenimiento
hace 1 mes
Siero, Asturias provincia, España Amazon Spain Fulfillment, S.L.U. A tiempo completoMulti-skilled in both electrical and mechanical disciplines with relevant experience in automation or complex MHE environments. - Solid foundational knowledge of PLC based controls systems. - Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks. - Knowledge of Statutory Compliance...
-
Portugal Finance Support Administrative
hace 4 semanas
Asturias, España MBA SURGICAL EMPOWERMENT A tiempo completoFinance Support – Portugal BU Tipo de contrato: Permanente Tipo de oferta: Nova posição CONFIDENCIAL: Não Meios de recrutamento: Página de emprego MBA, Linkedin Data de abertura: 14/13/2024 Data de incorporação estimada: imediata (abril 2024) Localização: Porto - Portugal Oferta salarial: De acordo com o perfil da candidatura finalista ...
-
Director, Risk Management
hace 4 semanas
Asturias, España International Flavors & Fragrances A tiempo completoJob Description It’s an exciting time to be part of the IFF family! We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. IFF is very excited to welcome a new Risk Director (Insurance) to our team, and we hope it’s you! In this role you will...
-
Director, Risk Management
hace 1 mes
Asturias, España IFF Family of Companies A tiempo completoJob Description It’s an exciting time to be part of the IFF family! We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. IFF is very excited to welcome a new Risk Director (Insurance) to our team, and we hope it’s you! In this role you will...
-
Procurement Business Analyst
hace 2 semanas
Asturias, España International Flavors & Fragrances A tiempo completoJob Description It’s an exciting time to be part of the IFF family. We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. IFF is very excited to welcome a new Business Analyst (Procurement) to our team, and we hope it’s you! The Procurement...
-
Segment Logistics Leader
hace 1 mes
Asturias provincia, España Axalta Coating Systems A tiempo completoJob Description: Role Summary: The Segment Logistics Leader is responsible for the direct and indirect oversight and management of logistics activities across a given business segment regionally, ensuring successful execution of material movements through the end customer meeting on time and performance requirements. This includes assigned internal and...
