Resort Manager

hace 2 semanas

Jerez de la Frontera, España Jet2holidays A tiempo completo

Job Description:

Join our award-winning Management Team at Jet2holidays and create memories for our all-important customers during their well-deserved holiday

As we grow our operation and launch Jet2holidays to Jerez and Costa de la Luz, we have a fantastic opportunity to join our team as a Resort Manager. As one of our valued Resort Managers, you will play a vital part in managing our operation in Southern Spain. You will hold the most senior position in destination, coaching, developing and overseeing your team of Customer Helper -Representatives in the resort and airport operations. You will ensure your team are delivering outstanding customer service and enhancing our customers holiday experience. You will work as one team with internal & external suppliers and stakeholders to take responsibility for your teams' performance using Management Information (MI) and our in-house digital systems.

What can we offer you?
We offer our valued colleagues a range of benefits including: -
  • Local employment contract
  • Competitive salary, with annual pay review
  • Discretionary management bonus scheme
  • Monthly Car Allowance
  • Coaching, development & career progression across Jet2.com & Jet2holidays
  • 45 days holiday entitlement per annum (including Public Holidays)
  • 3 x salary life assurance
  • Colleague discounts on Jet2holidays and Jet2.com holidays and flights
  • Recommend a Friend bonus scheme

What will you do in the role?
Reporting into the Regional Manager who is based remotely, you will have overall responsibility for managing the planning, budgeting and delivery of
the Jet2holidays service across Jerez and Costa De La Luz, producing strong performance and results ensuring you:
 
  • Collaborate with our local agents, transfer providers, hoteliers and senior UK stakeholders to achieve set KPIs ensuring company policies, procedures and service level agreements are met.
  • Managing costs and delivering against your budget and customer service metrics.
  • Demonstrating effective leadership and taking responsibility for managing all operational disruption, including in destination crisis situations, flight programme delays and customer escalations.
  • Manage the performance of your team by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings.
  • Propose key business decisions in the destination using available MI, analysing trends as well as utilising your local destination knowledge.
  • Monitoring, managing and reporting operational disruption which impacts the customers Jet2holiday experience including building works, local events and industrial action.
  • Leading by example displaying role model behaviours and company values in managing and  delivering your operation.

What will I need?
The successful candidate will have previous management experience in a similar Holiday or Cruise Operations role and will possess experience of leading operational teams. With a proven track record of delivering results and managing budgets, you will be able to make considered decisions in tight timeframes. An effective communicator, preferably with a high level of Spanish language skills, you will have excellent stakeholder management skills and the ability to effectively use and interpret data and MI, as well as being IT literate.

As we employ on local employment contracts, you will already hold the full right to work documentation required for Spain.  Due to the level of travel required in the role, you will be required to hold a full and valid driving licence and have your own car. Business Travel expenses are reimbursed.

Apply today to join the UK’s number One Tour Operator Once your application has been reviewed, you will be contacted by our Jet2holidays recruitment team to advise you of next steps.

We look forward to your application & the start of your career with Jet2holidays

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