Resort Manager

hace 2 semanas

Jerez de la Frontera, España Jet2Holidays A tiempo completo

Job Description: Join our award-winning Management Team at Jet2holidays and create memories for our all-important customers during their well-deserved holiday
As we grow our operation and launch Jet2holidays to Jerez and Costa de la Luz, we have a fantastic opportunity to join  our team as a  Resort Manager.
As one of our valued Resort Managers, you will play a vital part in managing our operation in Southern Spain .
You will hold the most senior position in destination, coaching, developing and overseeing your team of Customer Helper -Representatives  in the resort and airport operations.
You will ensure your team are delivering outstanding customer service and enhancing our customers holiday experience.
You will work as one team with internal & external suppliers and stakeholders to take responsibility for your teams' performance using Management Information (MI) and our in-house digital systems.
What can we offer you?
We offer our valued colleagues a range of benefits including: - Local employment contract Competitive salary, with annual pay review Discretionary management bonus scheme Monthly Car Allowance Coaching, development & career progression across  Jet2.com  &  Jet2holidays 45 days holiday entitlement per annum (including Public Holidays) 3 x salary life assurance Colleague discounts on  Jet2holidays  and  Jet2.com  holidays and flights Recommend a Friend bonus scheme What will you do in the role?
Reporting into the  Regional Manager who is based remotely, you will have overall responsibility for managing the  planning, budgeting  and  delivery  of the  Jet2holidays  service across Jerez and Costa De La Luz , producing strong  performance  and  results ensuring you:   Collaborate with our  local agents, transfer providers, hoteliers and  senior UK stakeholders  to achieve set  KPIs ensuring company  policies ,  procedures and service level agreements are met .
Managing costs and delivering against your budget and customer service metrics .
Demonstrating effective leadership and taking responsibility for managing all operational disruption , including in destination crisis situations, flight programme delays and customer escalations.
Manage the performance of your team by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings.
Propose key business decisions in the destination using available MI, analysing trends as well as   utilising your local destination knowledge.
Monitoring, managing and reporting operational disruption which impacts the customers Jet2holiday experience including building works, local events and industrial action.
Leading by example displaying role model behaviours and company values in managing and  delivering your operation.
What will I need?
The successful candidate will have  previous management experience  in a similar  Holiday  or  Cruise Operations  role and will possess experience of  leading operational teams.
With a proven track record of  delivering results  and  managing budgets , you will be able to make considered decisions in  tight timeframes.
An effective communicator, preferably with a high level of Spanish language skills , you will have excellent  stakeholder management skills  and the ability to effectively use and interpret  data and MI, as well as being IT literate.
As we employ on  local employment contracts , you will already hold the full  r ight to work documentation required for Spain .
Due to the level of travel required in the role, you will be required to hold a full and valid  driving licence and have your own car .
Business Travel expenses are reimbursed.
Apply today to join the UK's number One Tour Operator
Once your application has been reviewed, you will be contacted by our Jet2holidays recruitment team to advise you of next steps.
We look forward to your application & the start of your career with Jet2holidays

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