Customer Care Specialist with German

hace 1 mes

Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

In Collaboration, We’re Hiring: Remote German-Speaking Customer Care Specialist in Serbia

We are partnering with a leading BPO renowned for high employee satisfaction to recruit German-speaking Customer Care Specialists. This role is ideal for those looking to support customers of a prominent payments processor from the comfort of their home in Serbia.

Position: Customer Care Specialist with German
Location: Remote / Work-from-Home in Serbia
Employment Type: Full-time, Monday to Sunday with shifts between 9 AM and 11 PM

Duties and Responsibilities
  • Exceptional Customer Service: Provide prompt and efficient responses to customer inquiries through phone, email, and live chat, ensuring overall satisfaction.
  • Issue Resolution: Research and resolve customer issues using internal and external documentation, maintaining a high standard of service.
  • Documentation Routing: Document all interactions according to standard operating procedures and route calls to appropriate resources when necessary.
  • Trend Analysis: Identify and communicate emerging trends in customer inquiries, providing feedback to internal teams for continuous improvement.
  • Quality Adherence: Maintain adherence to protocols, KPIs, and quality guidelines established by the client, ensuring consistent service delivery.
  • Team Collaboration: Engage with team members and supervisors to foster a positive team atmosphere and efficiently resolve customer issues.
Requirements
  • Language Proficiency: Fluent in German (both verbal and written), with strong communication skills.
  • Residency: Must reside in Serbia and have the legal ability to work without the company’s support.
  • Customer Support Experience: Familiarity with customer support software (e.g., Zendesk, Slack) and previous experience in customer or technical support, especially in a help desk role.
  • Background Check: Must be able to pass a background check.
  • Independent Collaborative: Strong ability to work independently and as part of a remote team, with excellent problem-solving skills.
  • Adaptability: Comfortable with process changes and able to demonstrate flexibility in work practices.
  • Technical Skills: Proficient in PC-based applications and internet navigation (e.g., Microsoft Office).
What We Offer
  • Competitive Salary: Excellent remuneration package based on experience, skills, and performance.
  • Indefinite Contract: Job security with a long-term commitment.
  • Comprehensive Benefits: Private health and life insurance included.
  • Remote Work: Enjoy the flexibility of working from home in Serbia.
  • Positive Work Environment: Join a dynamic and creative team with a supportive atmosphere, backed by positive employee reviews.
  • Professional Growth: Access to guidance and tools to help you reach your full potential.

If you are ready to make a difference and deliver exceptional customer service, we encourage you to apply and become a part of our team

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