Customer Care Specialist With German

hace 22 horas

Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

In Collaboration, We Are Hiring: German-Speaking Remote Customer Care SpecialistWe're excited to work with a highly-rated BPO to recruit German-speaking Customer Care Specialists to support customers of a rental booking search engine platform. This fully remote role is open to applicants residing in Serbia, offering a stable position within a company known for its employee satisfaction.Position: Customer Care Specialist with GermanLocation: Remote / Work-from-Home in SerbiaEmployment Type: Full-time with rotational shiftsDuties and Responsibilities

Customer Support: Provide timely, technical-based assistance via voice, chat, and email, ensuring an exceptional customer experience.

Accurate Documentation: Record every customer interaction in a CRM system for future reference.

Collaboration: Actively engage with team members, contribute feedback, and participate in department initiatives for improved service delivery.
Requirements

Language Skills: Fluent in German (C1 level or higher) and English (B2 level or higher), both written and spoken.

Location: Residing in Serbia and legally eligible to work without company sponsorship.

Experience: Previous experience in customer support or technical support, preferably in a help desk or IT role.

Skills: Proficient in problem-solving and critical thinking, with the ability to work both independently and as part of a remote team.

Tech Knowledge: Familiar with PC-based software (e.g., Microsoft Office) and various external systems.
What We Offer

Competitive Pay: Attractive remuneration based on experience, skills, and performance.

Remote Work Allowance: 60 EUR monthly allowance for home office expenses.

Stability: Indefinite contract.

Rotational Schedule: Monday-Thursday (08 AM - 10 PM), Friday (08 AM - 08 PM), Saturday (12 PM - 08 PM), and Sunday (12 PM - 09 PM), with a total of 40 hours per week.

Positive Environment: A supportive, dynamic team culture known for high employee satisfaction.

Growth Opportunities: Tools and guidance to maximize your professional development.
If you're an experienced German-speaking Customer Care Specialist looking to work remotely in a positive environment, we invite you to apply today

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