Customer Care Specialist With German

hace 22 horas

Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

In Collaboration, We're Hiring: German-Speaking Remote Customer Care SpecialistWe are thrilled to partner with a top-rated BPO to recruit German-speaking Customer Care Specialists to provide outstanding support for a well-known cooler manufacturing company. This fully remote role is designed for candidates residing in Serbia, offering an opportunity to join a team with a track record of excellent employee satisfaction.Position: Customer Care Specialist with GermanLocation: Remote / Work-from-Home in SerbiaEmployment Type: Full-time, Monday to FridayDuties and Responsibilities

Customer Assistance: Deliver technical customer support via voice, chat, and email, ensuring a timely and high-quality response.

Exceptional Service: Strive to provide an outstanding customer experience, assisting clients with technical inquiries.

Detailed Documentation: Record each interaction accurately in a CRM system to maintain precise records.

Team Collaboration: Participate in internal team activities, share insights, and collaborate on solutions to enhance service delivery.
Requirements

Language Proficiency: Fluent in German (C1 or higher) and English (B2 or higher), with strong verbal and written communication skills.

Location: Must be a resident of Serbia and able to work legally without company-sponsored support.

Experience: Prior experience in customer support or technical support, especially in a help desk or IT environment.

Technical Skills: Familiar with external systems and PC-based software applications (e.g., Microsoft Office).

Independent Work Skills: Strong problem-solving abilities, adaptability, and flexibility, with a capacity to thrive in a remote work environment.
What We Offer

Competitive Salary: Remuneration based on experience, skills, and performance.

Monthly Allowance: 60 EUR allowance for work-from-home expenses.

Stability: An indefinite contract with regular hours (10 AM - 6 PM, Monday to Friday).

Positive Work Environment: A creative and dynamic team with high employee satisfaction ratings.

Professional Growth: Access to tools and guidance to maximize your potential.
Apply now to join a supportive remote team and contribute to customer satisfaction in the cooler manufacturing industry

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