Customer Care Specialist with German

hace 4 semanas

Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist

We’re excited to work with a highly-rated BPO to recruit German-speaking Customer Care Specialists to support customers of a rental booking search engine platform. This fully remote role is open to applicants residing in Serbia, offering a stable position within a company known for its employee satisfaction.

Position: Customer Care Specialist with German
Location: Remote / Work-from-Home in Serbia
Employment Type: Full-time with rotational shifts

Duties and Responsibilities
  • Customer Support: Provide timely, technical-based assistance via voice, chat, and email, ensuring an exceptional customer experience.
  • Accurate Documentation: Record every customer interaction in a CRM system for future reference.
  • Collaboration: Actively engage with team members, contribute feedback, and participate in department initiatives for improved service delivery.
Requirements
  • Language Skills: Fluent in German (C1 level or higher) and English (B2 level or higher), both written and spoken.
  • Location: Residing in Serbia and legally eligible to work without company sponsorship.
  • Experience: Previous experience in customer support or technical support, preferably in a help desk or IT role.
  • Skills: Proficient in problem-solving and critical thinking, with the ability to work both independently and as part of a remote team.
  • Tech Knowledge: Familiar with PC-based software (e.g., Microsoft Office) and various external systems.
What We Offer
  • Competitive Pay: Attractive remuneration based on experience, skills, and performance.
  • Remote Work Allowance: 60 EUR monthly allowance for home office expenses.
  • Stability: Indefinite contract.
  • Rotational Schedule: Monday-Thursday (08 AM - 10 PM), Friday (08 AM - 08 PM), Saturday (12 PM - 08 PM), and Sunday (12 PM - 09 PM), with a total of 40 hours per week.
  • Positive Environment: A supportive, dynamic team culture known for high employee satisfaction.
  • Growth Opportunities: Tools and guidance to maximize your professional development.

If you’re an experienced German-speaking Customer Care Specialist looking to work remotely in a positive environment, we invite you to apply today

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