Customer Care Specialist with German
hace 4 semanas
In Collaboration, We Are Hiring Remote German-Speaking Customer Care Specialists in Hungary
Our client, a highly-rated BPO with outstanding employee satisfaction, is looking for experienced German-speaking Customer Care Specialists to join their team remotely in Hungary. You’ll be supporting users of a top rental booking search engine, helping to resolve technical issues and enhance the customer experience.
Position: Customer Care Specialist (German)Location: Remote in Hungary
Employment Type: Full-time
- Technical Customer Support: Provide timely support to users across voice, chat, and email channels.
- Deliver Exceptional Service: Ensure every interaction is positive, professional, and meets high service standards.
- CRM Documentation: Accurately document each customer interaction in the company’s CRM system.
- Collaborative Teamwork: Engage in department initiatives, offer feedback, promote collaborative solutions, and support teammates.
- Language Skills: Proficiency in German (C1+) and English (B2+), with strong verbal and written communication abilities.
- Residency: Must reside in Hungary and be legally eligible for employment without sponsorship.
- Customer Support Experience: Previous experience in customer support or technical support, ideally with help desk or IT functions.
- Technical Skills: Familiarity with external systems, PC-based internet applications, and Microsoft Office.
- Soft Skills: Strong problem-solving, adaptability, and critical-thinking skills, with the ability to work independently and as part of a remote team.
- Flexibility: Comfortable adapting to process and information changes as required.
- Competitive Compensation: Based on experience, skills, and performance.
- Indefinite Contract: Stable, long-term employment.
- Shift Rotation Schedule:
- Monday to Thursday: 08:00 - 22:00
- Friday: 08:00 - 20:00
- Saturday: 12:00 - 20:00
- Sunday: 12:00 - 21:00
- 40 hours per week
- Positive, Friendly Work Environment: Be part of a dynamic, creative team with an exceptional culture and supportive atmosphere.
- Growth & Development: Access to guidance, resources, and opportunities to develop your skills and reach your full potential.
If you’re an independent problem-solver with a passion for helping customers and ready to bring your skills to a team known for its positive culture, we’d love to meet you
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