Customer Care Specialist With German

hace 1 semana

Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

In Collaboration, We're Hiring: Remote German-Speaking Customer Care Specialist in SerbiaWe are partnering with a leading BPO renowned for high employee satisfaction to recruit German-speaking Customer Care Specialists. This role is ideal for those looking to support customers of a prominent payments processor from the comfort of their home in Serbia.Position: Customer Care Specialist with GermanLocation: Remote / Work-from-Home in SerbiaEmployment Type: Full-time, Monday to Sunday with shifts between 9 AM and 11 PMDuties and Responsibilities

Exceptional Customer Service: Provide prompt and efficient responses to customer inquiries through phone, email, and live chat, ensuring overall satisfaction.

Issue Resolution: Research and resolve customer issues using internal and external documentation, maintaining a high standard of service.

Documentation Routing: Document all interactions according to standard operating procedures and route calls to appropriate resources when necessary.

Trend Analysis: Identify and communicate emerging trends in customer inquiries, providing feedback to internal teams for continuous improvement.

Quality Adherence: Maintain adherence to protocols, KPIs, and quality guidelines established by the client, ensuring consistent service delivery.

Team Collaboration: Engage with team members and supervisors to foster a positive team atmosphere and efficiently resolve customer issues.
Requirements

Language Proficiency: Fluent in German (both verbal and written), with strong communication skills.

Residency: Must reside in Serbia and have the legal ability to work without the company's support.

Customer Support Experience: Familiarity with customer support software (e.g., Zendesk, Slack) and previous experience in customer or technical support, especially in a help desk role.

Background Check: Must be able to pass a background check.

Independent Collaborative: Strong ability to work independently and as part of a remote team, with excellent problem-solving skills.

Adaptability: Comfortable with process changes and able to demonstrate flexibility in work practices.

Technical Skills: Proficient in PC-based applications and internet navigation (e.g., Microsoft Office).
What We Offer

Competitive Salary: Excellent remuneration package based on experience, skills, and performance.

Indefinite Contract: Job security with a long-term commitment.

Comprehensive Benefits: Private health and life insurance included.

Remote Work: Enjoy the flexibility of working from home in Serbia.

Positive Work Environment: Join a dynamic and creative team with a supportive atmosphere, backed by positive employee reviews.

Professional Growth: Access to guidance and tools to help you reach your full potential.
If you are ready to make a difference and deliver exceptional customer service, we encourage you to apply and become a part of our team

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