Empleos actuales relacionados con IT service desk Analyst - Madrid - The Cigna Group

  • IT Service Desk Analyst

    hace 7 meses

    Madrid, España Indicia Worldwide A tiempo completo

    **Who are we?** **Nice to meet you, we’re Indicia Worldwide. **We are a global data and technology led marketing agency who work with some of the world’s biggest brands. We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance...

  • Service Desk Analyst

    hace 3 semanas

    Madrid, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Position: Service Desk AnalystLocation: Budapest, Hungary Work model: hybrid Employment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Handle incoming contact...

  • IT Service Analyst

    hace 4 días

    Madrid, Madrid, España Cigna A tiempo completo

    About the RoleCigna, a leading global health insurer, is seeking an experienced IT Service Analyst to join our Madrid office. As a member of the Technology, Engineering & Operations group, you will provide operational support and account administration within the Service Desk team.

  • Swedish-Speaking Service Desk Analyst In Budapest

    hace 1 mes

    Madrid, España Cross Border Talents A tiempo completo

    Exciting Opportunity: Swedish-speaking Service Desk Analyst in Budapest! Position: Service Desk AnalystLocation: Budapest, HungaryWork Model: Hybrid (blend of on-site and remote)Employment Type: Full-timeRemuneration: Competitive Base Salary Are you fluent in Swedish and passionate about IT support? Join our Budapest team as a Service Desk Analyst and become...

  • Service Desk Analyst

    hace 4 días

    Madrid, España Getronics A tiempo completo

    .Location: Glasgow (Office based) Full time – Permanent Position Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with...

  • It Service Desk Agent

    hace 3 semanas

    Madrid, España Gate Gourmet A tiempo completo

    We're looking for motivated, engaged people to help make everyone's journeys better.The IT Service Desk Agent position is the part of the company`s IT Operations function. The position is responsible to provide Level 1 IT support (email-queues, ITSM tool, MS Teams-Chat) to the organization, acting as a single point of contact for Gategroup internal users....

  • Service Desk Analyst With Swedish

    hace 1 mes

    Madrid, España buscojobs España A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Location : Budapest, Hungary Work model : on-site Employment type : Full-time Remuneration : Base salary. DUTIES AND RESPONSIBILITIES : Handle incoming contact from users through...

  • Service Desk Analyst with Swedish

    hace 3 semanas

    Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Location: Budapest, Hungary Work model: on-siteEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Handle incoming contact from users through phone calls, chat...

  • Service Desk Analyst

    hace 1 mes

    Madrid, España Adecco Outsourcing A tiempo completo

    Service Desk Analyst (FRANCES) Desde MODIS IT consultora GLOBAL especializada en IT y perteneciente al Grupo Adecco te estamos buscando a ti!¡¡!!Si te interesa un proyecto ESTABLE en un ambiente INTERNACIONAL esta es TU OPORTUNIDAD¡¡!!Seleccionamos perfiles Técnico/a de Soporte Helpdesk nivel 1.5 para dar soporte telefónico en FRANCES Imprescindible...

  • Technology Service Analyst

    hace 2 semanas

    Madrid, Madrid, España Cigna A tiempo completo

    Cigna is committed to providing exceptional service to our customers. As an IT Support Professional, you will play a crucial role in ensuring that our technology infrastructure runs smoothly and efficiently.As an IT Service Analyst in our Madrid office, you will provide operational support and account administration within the Service Desk team. Your main...

  • It Service Desk

    hace 6 meses

    Madrid, España Movilges A tiempo completo

    Estamos reclutando un/a **IT Service Desk** para fortalecer nuestro equipo en Madrid en modalidad presencial.**Funciones principales**:- Diagnóstico y resolución de incidencias en diferentes entornos:- Puesto de trabajo (Windows);- Entornos web;- Administración de usuarios en directorio activo;- Microsoft Office 365;- Aplicativos negocio;- SQL Developer...

  • IT Service Desk

    hace 7 meses

    Madrid, España Movilges A tiempo completo

    Estamos reclutando un/a **IT Service Desk** para fortalecer nuestro equipo en Madrid en modalidad presencial. **Funciones principales**: - Diagnóstico y resolución de incidencias en diferentes entornos: - Puesto de trabajo (Windows); - Entornos web; - Administración de usuarios en directorio activo; - Microsoft Office 365; - Aplicativos negocio; - SQL...

  • IT Service Analyst

    hace 2 semanas

    Madrid, Madrid, España Cigna A tiempo completo

    About CignaTransforming Health ServicesCigna exists to improve lives. As a global health insurer, we strive to make healthcare more affordable and accessible to millions. Our Technology, Engineering & Operations group is at the forefront of this transformation, driving innovation and growth in the international markets.Job OpportunityWe are seeking an...

  • IT Service Desk Agent

    hace 2 meses

    Madrid, España Gate Gourmet A tiempo completo

    We’re looking for motivated, engaged people to help make everyone’s journeys better. Main Duties and Responsibilities: - Provide support for standard technical inquiries related to specific IT products, including Microsoft products, operating systems, basic networking, and PCs.- Adhere to and reinforce internal IT protocols while delivering resolutions...

  • Service Desk Analyst

    hace 3 meses

    Madrid, España IPC Systems A tiempo completo

    IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global...

  • IT Service Desk Team Lead

    hace 4 días

    Madrid, Madrid, España Tasq Staffing Solutions A tiempo completo

    OverviewTasq Staffing Solutions is a leading provider of innovative staffing solutions, and we are currently seeking an experienced IT Service Desk Team Lead to join our team.SalaryThe estimated salary for this role is $80,000 - $110,000 per year, depending on experience.About the RoleWe are looking for a highly skilled and motivated IT Service Desk Team...

  • It Help Desk

    hace 3 semanas

    Madrid, España Cigna A tiempo completo

    .About CignaLet us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.We are going through an exciting period of expansion; at the center...

  • IT Service Desk Operator, Madrid

    hace 4 días

    Madrid, España Axactor A tiempo completo

    IT Service Desk Operator en Madrid. Si eres una persona dinámica entusiasta y quieres formar parte de un nuevo proyecto esta es tu oportunidad! Axactor compañía líder en su sector busca cubrir dos vacantes de IT Services Desk Operator para nuestro centro de Madrid capital. ¿Cuál es la misión del puesto? Participarás en la ejecución de operaciones...

  • Service Desk Analyst-es-madrid

    hace 2 meses

    Madrid, España Globant A tiempo completo

    We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. Right now, we are looking for a **Jr Adv Service Desk Analyst** to join our Team! You will be the key person for solving any technical...

  • Service Desk Assistant

    hace 3 semanas

    Madrid, España Manpower Malta A tiempo completo

    Role Summary Manpower is seeking to recruit a Service Desk Assistant to join our client's team.To act as the initial point of contact between the company IT Department and the Malta &  Gibraltar based users and to deliver high-quality IT service support to users through rapid  incident response, triage and/or resolution.Key Responsibilities Provide timely...

IT service desk Analyst

hace 6 meses

Madrid, España The Cigna Group A tiempo completo

About Cigna

Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.

We are going through an exciting period of expansion; at the center of our International division’s ambitious growth strategy, we are currently working towards a multi-year effort to implement a consistent digital strategy for the international markets.

About the job

Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Madrid office. This successful candidate will be a member of the Technology, Engineering & Operations group.

Reporting to the Service Desk Manager, you will provide operational support, and account administration within the Service Desk team.

This role will be based in Madrid office

The successful candidate will be a high-performing individual who is methodical, inquisitive and has a passion for technology and service.

Main duties and responsibilities

  • Provide technical support to onsite and remote users.
  • Install, configure and support (IMAC) end-user devices.
  • Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
  • Manage User system access for various applications.
  • Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
  • Ensure all incidents are managed in accordance with targets set out in SLA.
  • Escalate any issues/ outages to IT End User Services Manager.
  • Prioritising and allocating within IT Support teams all requests.

Required Skills

  • Two years of experience within an IT support team
  • Incident management skills
  • Experience with a call management system
  • Experience with Microsoft Office
  • Windows 10 support and build experience. ( both OS and pc hardware)
  • Active Directory
  • Citrix Support
  • SCCM
  • Exchange account maintenance
  • Networking & patching

Desirable Skills

  • ITIL foundation certified.
  • Microsoft certification.
  • Experience with Service Now.
  • Avaya Telephony

About You

  • Communicate clearly and effectively.
  • Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbally as well as in a written format.
  • A positive ‘can-do’ attitude with a strong commitment to customer support.

Why should you join Cigna?

You will get the chance to work with a global, truly innovative and flexible Technology division that is growing rapidly due to continued success and massive transformation.

We are constantly investing in, improving and innovating our global technology stack.

You will join a business that truly invests in you as a person. You will be offered the opportunity to progress your knowledge and skills through both internal and external training, take secondment to other teams/projects and much more.

FLEXIBILITY – We are a truly flexible business. We offer remote / home working as well as flexible start/finish times. We pride ourselves on being able to offer a true work/life balance for all of our employees.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.