Customer Service Solutions Trainee

hace 2 meses


Mataró, España HARTMANN A tiempo completo

 

En HARTMANN nos dedicamos a ayudar , cuidar , proteger y crecer . Apoyamos a los profesionales de la salud para que puedan centrarse en lo que realmente importa: impactar positivamente en la vida de las personas. Creamos soluciones que marcan la diferencia, y con tu compromiso podrás desarrollarte profesionalmente cada día. En HARTMANN tu contribución también marcará la diferencia.

 

 

Únete a nuestro equipo como

Customer Service Solutions Trainee

ESP-Mataró (Barcelona)

   

Como Customer Service Solutions Trainee, formarás parte del equipo encargado de diseñar e implementar soluciones innovadoras que mejoren la vida de nuestros clientes, que son grandes instituciones sanitarias y cadenas de hospitales. Te involucrarás tanto en la gestión diaria como en la ejecución de nuevos proyectos y la gestión de la innovación.

 

 

Responsabilidades:

  • Brindar soporte en el análisis de la causa raíz de incidencias en los procesos y resolver incidencias técnicas de primer nivel.
  • Revisar condiciones básicas, corregir desviaciones y hacer seguimiento a los indicadores clave de desempeño (KPIs) para mejorar los costos y el servicio.
  • Desarrollar y documentar estándares de uso y mantenimiento de las soluciones implementadas.
  • Estandarizar subprocesos de soluciones que aún no estén bien definidos.
  • Crear material de soporte para usuarios, asegurando que sigan los estándares establecidos.
  • Evaluar a proveedores relacionados con las soluciones para garantizar la calidad y eficiencia del servicio.

 

 

Requisitos:

  • Posibilidad de firmar convenio de al menos 1 año con la Universidad. (+-800h)
  • Formación preferiblemente en ingeniería industrial, informática, química, materiales o similar.
  • Fluidez en inglés (First Certificate).
  • Dominio de ofimática, bases de datos, SAP. Se valorarán conocimientos básicos de programación.
  • Disponibilidad para hacer prácticas presenciales a media jornada, en nuestras oficinas ubicadas en Mataró.
  • Orientación al cliente y alto rendimiento para formar parte de un equipo apasionado.
  • Ganas de hacer que las cosas sucedan y afán por crecer.
  • Se requiere presencialidad en las oficinas.

Departamento: Customer Service
 


Diseña una carrera centrada en los clientes del sector de la salud, adecuada para el futuro y fundamentada en una cultura de confianza y apertura. Aplica ahora a través de nuestra plataforma en línea.

 

Tu contacto personal:

​Elsa Riesco



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