Director of Operations

hace 6 meses

Marbella, España Marriott International A tiempo completo

ABOUT THE POSITION 

With a planned opening in the summer of 2024, the Hotel Candela Marbella is excited to be recruiting for their management team. The ideal candidate for this position has extensive experience as a Director of Operations/ Hotel Manager position and is fluent in Spanish and English. Ideally the candidate has prior experience in leading a hotel opening or major renovation/conversion. You are the strategic business leader of the property's Hotel Operations. You will work with your managers and team to develop and implement departmental strategies and to ensure implementation of the brand service strategy and brand initiatives. You ensure the hotel meets the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. 

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

• Analyzes service issues and identifies trends.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors hotel operations sales performance against budget.

• Reviews reports and financial statements to determine hotel operations performance against budget.

• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.

• Develops systems to enable employees to understand guest satisfaction results.

• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

• Ensures employees are treated fairly and equitably.

• Ensures that regular, ongoing communication is happening in Operations (., pre-shift briefings, staff meetings).

• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Operations Director

    hace 2 semanas

    Marbella, Málaga, España Marriott International A tiempo completo

    Job Title: Director Of OperationsAbout the PositionThe Director of Operations will be responsible for leading the hotel's operations team and ensuring the smooth day-to-day functioning of the property. This role requires a highly organized and strategic leader who can analyze data, identify trends, and make informed decisions to drive business growth.Key...

  • Operations Director

    hace 1 mes

    Marbella, Málaga, España Marriott International A tiempo completo

    About the PositionThe Hotel Candela Marbella is seeking a seasoned Operations Director to join their management team. As a key member of the hotel's leadership team, you will be responsible for developing and implementing departmental strategies to ensure the hotel meets the brand's standards and targets customer needs.The ideal candidate will have extensive...

  • Director Of Retention

    hace 5 meses

    Marbella, España Fairfield Inn & Suites Of Slc Airport A tiempo completo

    .Director of Retention & LoyaltyFull TimeMarbella (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...

  • Hotel Operations Director

    hace 1 mes

    Marbella, Málaga, España Marriott International A tiempo completo

    Job Title: Hotel Operations DirectorAbout the Position:The Hotel Candela Marbella is seeking a highly experienced Hotel Operations Director to join their management team. The ideal candidate will have a strong background in hotel operations, with a proven track record of success in leading hotel openings or major renovations.Key Responsibilities:Develop and...

  • Operations Director

    hace 4 semanas

    Marbella, Málaga, España Https:Www.Energyjobline.ComSitemap A tiempo completo

    About the PositionThe Hotel Candela Marbella is seeking a seasoned Operations Director to join their management team. As a key member of the leadership team, you will be responsible for developing and implementing departmental strategies to drive business growth and excellence in hotel operations. Key ResponsibilitiesDevelop and execute operational...

  • Senior Director of Engineering Operations

    hace 7 días

    Marbella, Málaga, España Ravenpack A tiempo completo

    RavenPack is a pioneering big data analytics firm serving the financial sector. Our clients rely on us for speed and accuracy in analyzing vast amounts of unstructured content. We work with the world's top hedge funds, banks, and asset managers to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and...

  • Director Of Human Resources

    hace 3 semanas

    Marbella, España Marriott Vacations Worldwide A tiempo completo

    .Director of Human Resources (Temporary) Job Family: Human Resources POSITION SUMMARY Job Title: Human Resources Director – Senior Leader Reports to: Area Director of Human Resources Spain Department: Human Resources Career Band: Blue The HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations. HR...

  • Director Of Human Resources

    hace 4 semanas

    Marbella, España Mvci Management Sl A tiempo completo

    .Job Title : Human Resources Director – Senior Leader Reports to : Area Director of Human Resources Spain Department : Human Resources CRITICAL TASKS JOB SUMMARY The HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations. HR director manages the daily activities of the Human Resources Office...

  • Director Of Human Resources

    hace 1 mes

    Marbella, España Marriott Vacations Worldwide A tiempo completo

    .Director of Human Resources (Temporary)Job Family: Human ResourcesPOSITION SUMMARYJob Title: Human Resources Director – Senior LeaderReports to: Area Director of Human Resources SpainDepartment: Human ResourcesCareer Band: BlueThe HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations. HR...

  • Director Of Human Resources

    hace 1 mes

    Marbella, España Mvci Management Sl A tiempo completo

    .Job Title: Human Resources Director – Senior LeaderReports to: Area Director of Human Resources SpainDepartment: Human ResourcesCRITICAL TASKSJOB SUMMARYThe HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations. HR director manages the daily activities of the Human Resources Office including...

  • Hotel Operations Director

    hace 1 mes

    Marbella, Málaga, España Marriott International A tiempo completo

    About the PositionWe are seeking a highly experienced and strategic Director of Operations to join our team at Marriott International. As a key member of our management team, you will be responsible for leading the hotel's operations and ensuring that our guests receive exceptional service.Key Responsibilities• Develop and implement departmental strategies...

  • Director Of Operations

    hace 4 semanas

    Marbella, España Https:Www.Energyjobline.ComSitemap.Xml A tiempo completo

    .ABOUT THE POSITIONWith a planned opening in the summer of 2024, the Hotel Candela Marbella is excited to be recruiting for their management team. The ideal candidate for this position has extensive experience as a Director of Operations/Hotel Manager position and is fluent in Spanish and English. Ideally, the candidate has prior experience in leading a...

  • Operations Executive Director

    hace 5 días

    Marbella, Málaga, España Marriott International A tiempo completo

    **About the Position**The Hotel Candela Marbella is seeking an experienced Operations Executive Director to lead their management team. As a strategic business leader, you will oversee hotel operations and ensure the property meets brand standards. The ideal candidate has extensive experience in hotel management and is fluent in Spanish and...

  • Director Of Operations

    hace 2 meses

    Marbella, España Marriott International A tiempo completo

    .ABOUT THE POSITIONWith a planned opening in the summer of 2024, the Hotel Candela Marbella is excited to be recruiting for their management team. The ideal candidate for this position has extensive experience as a Director of Operations / Hotel Manager position and is fluent in Spanish and English. Ideally, the candidate has prior experience in leading a...

  • Director Of Operations

    hace 3 semanas

    Marbella, España Marriott International A tiempo completo

    .ABOUT THE POSITIONWith a planned opening in the summer of 2024, the Hotel Candela Marbella is excited to be recruiting for their management team. The ideal candidate for this position has extensive experience as a Director of Operations/ Hotel Manager position and is fluent in Spanish and English. Ideally the candidate has prior experience in leading a...

  • Hotel Operations Director

    hace 4 semanas

    Marbella, Málaga, España Marriott International A tiempo completo

    About the PositionThe Hotel Candela Marbella is seeking a highly experienced Director of Hotel Operations to join their management team. As a strategic business leader, you will be responsible for developing and implementing departmental strategies to ensure the hotel meets the brand's standards and targets customer needs.Candidate ProfileWe are looking for...

  • Hotel Operations Director

    hace 4 semanas

    Marbella, Málaga, España Https:Www.Energyjobline.ComSitemap A tiempo completo

    About the PositionThe Hotel Candela Marbella is seeking a seasoned Director of Hotel Operations to join their management team. As a strategic business leader, you will be responsible for developing and implementing departmental strategies to ensure the hotel meets the brand's standards and targets customer needs.Key ResponsibilitiesManage profitability and...

  • ? (Solo Quedan 24H) Director Of Human Resources (Temporary)

    hace 1 mes

    Marbella, España Marriott Vacations Worldwide A tiempo completo

    .Director of Human Resources (Temporary)Job Family: Human ResourcesPOSITION SUMMARYJob Title: Human Resources Director – Senior LeaderReports to: Area Director of Human Resources SpainDepartment: Human ResourcesCareer Band: BlueThe HR Director executes strategies that serve to lead and work with the Human Resources team and its daily operations. HR...

  • Director Of Retention

    hace 5 meses

    Marbella, España Humankind Recruitment A tiempo completo

    .Director of Retention & LoyaltyFull TimeMarbella (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...

  • Director Of Operations

    hace 1 mes

    Marbella, España Https:Www.Energyjobline.ComSitemap.Xml A tiempo completo

    ABOUT THE POSITIONWith a planned opening in the summer of 2024, the Hotel Candela Marbella is excited to be recruiting for their management team. The ideal candidate for this position has extensive experience as a Director of Operations/Hotel Manager position and is fluent in Spanish and English. Ideally, the candidate has prior experience in leading a hotel...