Concierge | Guest Relations
hace 2 semanas
Desde Luxe Talent, Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando para uno de nuestros clientes, Las Rozas Village, Concierge | Guest Relations a 20h.
En nuestra consultoría de selección y formación trabajamos con distintas firmas en los sectores del Lujo, Premium y High Premium alrededor de Europa y tenemos oficinas en Barcelona, Madrid, Paris, Milán y Munich.
Descripción del Puesto:
- Comprender, asumir responsabilidad personal y vivir de manera proactiva la visión de Value Retail para ofrecer Hospitalidad y Servicio de "clase mundial".
- Dar la bienvenida a los huéspedes en puntos clave dentro del Village o en ubicaciones de gran afluencia previamente designadas en el exterior.
- Anticiparse, interpretar y responder a las necesidades expresas e implícitas de los huéspedes de manera fluida y eficiente.
- Asistir y asesorar a los huéspedes con la gestión de su viaje.
- Ayudar y aconsejar a los huéspedes con una oferta más amplia de turismo y hospitalidad, como la reserva de entretenimiento en vivo, visitas turísticas, entradas al cine y restaurantes, haciendo reservas en su nombre y organizando aperitivos para ellos.
Participar en nuestro programa de CRM y lograr registros en nuestra base de datos.
- Diplomado en Turismo o Ciclo de grado superior en el sector.
- Experiencia como Anfitrión, Servicios Premium para Clientes/Huéspedes o Turismo dentro de un entorno de lujo, que podría incluir Recepción, Turismo, eventos/PR o el ámbito de Retail.
- Competencias informáticas y alto dominio de Microsoft Office.
- Sólido conocimiento de los sectores de turismo, ocio y retail.
- Inglés y castellano fluido. El árabe o chino será un plus.
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