Head Concierge
hace 4 semanas
.Additional InformationJob Number24166777Job CategoryRooms & Guest Services OperationsLocationThe Palace a Luxury Collection Hotel Madrid, Plaza de las Cortes 7, Madrid, Spain, Spain, 28014ScheduleFull TimeLocated Remotely?NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.CORE WORK ACTIVITIESMaintaining Concierge GoalsCoordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.Develops specific goals and plans to prioritise, organise, and accomplish work.Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.Establishes relationships with local attractions, restaurants and other businesses to enhance guests' experiences.Provides recommendations and arranges services for guests as requested (e.G., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.Provides check-in and check-out services and handles reservations when needed.Maintains knowledge of rooms and their locations, services and facilities of the hotel.Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.Responds to emergency situations using appropriate procedures.Maintains awareness of daily operations and events at the hotel.Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangementsProvides warm welcome and anticipation of guest needs throughout their stay.Encourages and building mutual trust, respect, and cooperation among team members.Serving as a role model to demonstrate appropriate behaviours.Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction
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Head Concierge
hace 4 semanas
Madrid, España Marriott International, Inc A tiempo completoAdditional InformationJob Number24166777Job CategoryRooms & Guest Services OperationsLocationThe Palace a Luxury Collection Hotel Madrid, Plaza de las Cortes 7, Madrid, Spain, Spain, 28014ScheduleFull TimeLocated Remotely?NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management...
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Head Concierge
hace 2 meses
Madrid, España Marriott International, Inc A tiempo completo**Job Number** 24166777 **Job Category** Rooms & Guest Services Operations **Location** The Palace a Luxury Collection Hotel Madrid, 7 Plaza de las Cortes, Madrid, Spain, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Additional Information**:This hotel is owned and operated by an independent...
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Head Concierge
hace 3 semanas
Madrid, España Marriott International, Inc A tiempo completoAdditional InformationJob Number24166777Job CategoryRooms & Guest Services OperationsLocationThe Palace a Luxury Collection Hotel Madrid, Plaza de las Cortes 7, Madrid, Spain, Spain, 28014ScheduleFull TimeLocated Remotely?NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management...
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Head Concierge
hace 4 semanas
Madrid, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**24166777 **Job Category**Rooms & Guest Services Operations **Location**The Palace a Luxury Collection Hotel Madrid, Plaza de las Cortes 7, Madrid, Spain, Spain, 28014 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Additional Information**:This hotel is owned and operated by an independent...
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Head Concierge
hace 4 semanas
Madrid, España Marriott International, Inc A tiempo completoAdditional InformationJob Number24166777Job CategoryRooms & Guest Services OperationsLocationThe Palace a Luxury Collection Hotel Madrid, Plaza de las Cortes 7, Madrid, Spain, Spain, 28014ScheduleFull TimeLocated Remotely?NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management...
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Assistant Manager
hace 1 mes
Madrid, España Sézane A tiempo completoWe are looking for an Assistant Manager (M/F) for the opening of our future store in Madrid planned in December (integration as soon as possible).As an Assistant Manager (M/F), your missions will be the following: Ensure a unique customer experience within your boutique Customer Experience strategy Animate the customer journey by relying on a team of...
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Assistant Manager
hace 1 mes
Madrid, España Sézane A tiempo completoWe are looking for an Assistant Manager (M/F) for the opening of our future store in Madrid planned in December (integration as soon as possible). As an Assistant Manager (M/F), your missions will be the following: Ensure a unique customer experience within your boutique Customer Experience strategy Animate the customer journey by relying on a team of...
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Assistant Manager
hace 1 mes
Madrid, España Sézane A tiempo completoWe are looking for an Assistant Manager (M/F) for the opening of our future store in Madrid planned in December (integration as soon as possible).As an Assistant Manager (M/F), your missions will be the following:Ensure a unique customer experience within your boutiqueCustomer Experience strategyAnimate the customer journey by relying on a team of...
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Assistant Store Manager
hace 4 semanas
Madrid, Madrid, España Sézane A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Assistant Manager to join our team at Sézane. As an Assistant Manager, you will be responsible for ensuring a unique customer experience within your boutique, animating the customer journey, and optimizing the quality of the service at each stage of the customer journey.Key ResponsibilitiesEnsure...
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Assistant Manager
hace 4 semanas
Madrid, Madrid, España Sézane A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Assistant Manager to join our team at Sézane. As an Assistant Manager, you will be responsible for ensuring a unique customer experience within your boutique, animating the customer journey, and optimizing the quality of the service at each stage of the customer journey.Key ResponsibilitiesEnsure...
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Assistant Manager
hace 1 mes
Madrid, España Sézane A tiempo completoMore than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven’t changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everything we do._ - To continue to co-construct the next chapter and beyond, we...
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Assistant Manager
hace 1 mes
Madrid, España Sézane A tiempo completoMore than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane.My priorities haven't changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everything we do.To continue to co-construct the next chapter and beyond, we are...
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Assistant Manager
hace 1 mes
Madrid, España Sézane A tiempo completoMore than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven’t changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everything we do.To continue to co-construct the next chapter and beyond, we are...
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Assistant Manager
hace 1 mes
Madrid, España Sézane A tiempo completo.More than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everything we do.To continue to co-construct the next chapter and beyond, we are...
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Assistant Manager
hace 1 mes
Madrid, España Sézane A tiempo completo.We are looking for an Assistant Manager (M/F) for the opening of our future store in Madrid planned in December (integration as soon as possible).As an Assistant Manager (M/F), your missions will be the following:Ensure a unique customer experience within your boutiqueCustomer Experience strategyAnimate the customer journey by relying on a team of...
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Assistant Manager
hace 4 semanas
Madrid, España Sézane A tiempo completoWe are looking for anAssistant Manager (M/F)for the opening of our future store in Madrid planned in December (integration as soon as possible).As an Assistant Manager (M/F), your missions will be the following:Ensure a unique customer experience within your boutiqueCustomer Experience strategyAnimate the customer journey by relying on a team of...
