Learning Consultant

hace 5 días

Madrid, España goFLUENT A tiempo completo

Siamo alla ricerca di un Learning Consultant/Consulente Didattico da inserire nel team con sede a Madrid. Questa posizione è una delle più strategiche di goFLUENT: a diretto contatto con i nostri studenti, li aiuta a vivere la migliore esperienza possibile durante tutte le fasi del loro apprendimento con noi e a raccogliere preziosi feedback per i nostri docenti e per i nostri team di sviluppo prodotti e servizi.

Il servizio clienti di goFLUENT è strategico perchè siamo sempre pronti ad aiutare i nostri studenti fornendo il massimo supporto affinchè abbiano la migliore esperienza durante la loro formazione

I tuoi obiettivi saranno:

  • Diventare un esperto sempre aggiornato sui nostri prodotti e servizi. Spiegare ai nostri nuovi studenti che iniziano un corso di formazione goFLUENT come trarre il massimo da questa esperienza
  • Offrire allo studente la migliore esperienza possibile, comprendendone le aspettative ed essendo efficienti nel fornire soluzioni
  • Rispondere alle richieste dei nostri studenti che arrivano attraverso differenti canali di comunicazione (telefono, e-mail, chat...)
  • Garantire una comunicazione fluida ed efficiente con i team interni.
  • Essere proattivi per ottimizzare le nostre procedure interne, migliorare la qualità delle nostre risposte e aumentare il feedback e la soddisfazione degli studenti.

Questo lavoro ti piacerà se:

  • Hai una ottima capacità di comunicazione, sia orale che scritta in Italiano
  • Hai avuto una precedente esperienza nel Customer Care, rappresenta un plus
  • Sei molto empatico/a e capace di comprendere le richieste e bisogni per fornire assistenza in maniera efficace e utile ai nostri studenti
  • Sei una persona ben organizzata, reattiva, sincera e responsabile

Stiamo cercando una persona con:

  • Eccellenti capacità comunicative in Italiano
  • Da 1 a 3 anni di esperienza nel servizio clienti
  • Conoscenza di Internet e competenza in MS Office, Google Docs e Open Office
  • Livello intermedio di inglese (verbale e scritto)
  • Laurea triennale/diploma universitario in qualsiasi settore

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