Premium Support Specialist
hace 5 meses
If you’re a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you
We are currently looking for a Premium Support Specialist to join a rapidly growing Premium Support team. In this role, you will be accountable for providing assistance to a range of Management Information, Financial
Reporting, Forecasting and Planning applications developed for some of Board’s key accounts.
This position is based in Madrid reporting to the Premium Support Team Lead. The Premium Support team plays a pivotal role in Board’s Customer Success strategy by providing industry leading post-implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers’ ever-changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals.
Objectives Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions. Provide application support for Board’s ready-built Financial Consolidation applications. Participate in extensive knowledge transfer processes between delivery and maintenance teams. Be able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and find a solution to business problems. Identify areas for improvement in existing applications. Work closely with the Board Product team by relaying Customer and market feedback. Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform. Provide Reactive support for existing customers if/when questions/issues in their existing application arise.
Requirements Educational background in Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field. Previous experience working in an EPM/CPM software support, delivery or consulting role. Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial. Exposure to multi-dimensional or OLAP technology preferred. Knowledge of SQL advantageous. Great de-escalation aptitude and capacity to work in very tight time frames. Strong troubleshooting, root-cause analysis and reverse engineering capacity. Know-how to grasp elaborate business requirements and translate those into solutions within the Board platform. Excellent written and verbal communication skills.
-
Premium Support Specialist
hace 1 semana
Madrid, España Board Deutschland Gmbh A tiempo completo.At Board, we power financial and operational planning solutions for the world's best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What's been key to...
-
Premium Support Specialist
hace 2 semanas
Madrid, España BOARD Deutschland GmbH A tiempo completoAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...
-
(Busqueda Urgente) Premium Support Specialist
hace 2 meses
Madrid, España Board Deutschland Gmbh A tiempo completo.At Board, we power financial and operational planning solutions for the world's best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What's been key to...
-
Technical Support Specialist for Financial Applications
hace 3 semanas
Madrid, Madrid, España Board A tiempo completoOverviewBoard is a dynamic and innovative workplace where talented professionals can grow their careers. We are seeking a skilled Technical Support Specialist to join our rapidly growing Premium Support team.
-
Technical Quality Specialist
hace 4 semanas
Madrid, Madrid, España SAP A tiempo completoAbout the RoleSAP is seeking a highly skilled Technical Quality Manager to join our Customer Success organization. As a key member of the team, you will be responsible for the overall delivery of contracted services to our customers with Premium Engagement contracts.Key ResponsibilitiesLead Premium Engagement Program: Lead the Premium Engagement program,...
-
Product Support Specialist
hace 3 meses
Madrid, España Board International A tiempo completo.At Board, we power financial and operational planning solutions for the world's best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What's been key to...
-
Global Insurance Support Specialist
hace 1 mes
Madrid, Madrid, España CHUBB A tiempo completoWe are seeking a highly skilled and motivated Global Insurance Support Specialist to join our team in [Location]. The successful candidate will be responsible for managing a portfolio of multinational programs, including instructions to the network, engagement with producing brokers, and program maintenance.Responsibilities include:Responding to queries from...
-
IT Support Specialist
hace 6 días
Madrid, Madrid, España Vets Hired A tiempo completoJob Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Vets Hired. This role is crucial in ensuring the smooth functioning of our technology systems, providing essential support to ensure all users can perform their roles effectively.About the JobThe successful candidate will be responsible for managing and...
-
Product Support Specialist
hace 4 semanas
Madrid, España Board Deutschland Gmbh A tiempo completo.At Board, we power financial and operational planning solutions for the world's best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What's been key to...
-
Premium Iol Territory Manager
hace 2 meses
Madrid, España Johnson & Johnson A tiempo completoJohnson & Johnson is currently seeking Premium IOL Territory Manager (based in Madrid). Position summary: - Reporting to local Sales Manager the Premium IOL TM responsibility is to support strategic private customers and Key Accounts (KAs) in the developing and supporting commercial strategies to introduce, implement, and get the adoption of the J&J...
-
Strategic Business Support Professional
hace 1 día
Madrid, Madrid, España Board Deutschland Gmbh A tiempo completoAbout Board Deutschland GmbhAt Board, we power financial and operational planning solutions for top-tier brands worldwide. Our technology optimizes resources, drives growth, and ensures profitability for thousands of enterprises. Advanced analytics and AI-driven insights help customers transform complex data into actionable intelligence.Your Role: Premium...
-
Enterprise Support Specialist
hace 1 día
Madrid, Madrid, España Amazon A tiempo completoEnterprise Support SpecialistAmazon is looking for an experienced Enterprise Support Specialist to join our team. As an Enterprise Support Specialist, you will be the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team.You will develop trusting relationships with customers, understand their business...
-
Premium Iol Territory Manager
hace 1 mes
Madrid, España Johnson & Johnson A tiempo completo.Johnson & Johnson is currently seeking a Premium IOL Territory Manager (based in Madrid). At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our...
-
Field Support Specialist
hace 2 meses
Madrid, España Nova Biomedical A tiempo completoField Support SpecialistReporting RelationshipsReports directly to the national Sales Manager.Strong working relationship with Nova's European Technical Support department.Strong working relationship with the local Product Applications Specialist, Sales Team and administrative functions.Job Summary and/or Key ObjectivesPlans, schedules and delivers emergency...
-
Youth Support Specialist
hace 4 semanas
Madrid, Madrid, España Teenage Helpline A tiempo completoAbout the RoleAs a Youth Support Specialist, you will be the primary point of contact for young people seeking support and guidance. Your responsibility will include providing empathetic and non-judgmental support, signposting individuals to more comprehensive resources when necessary, and escalating complex cases to relevant teams.
-
Administrative Support Specialist
hace 4 semanas
Madrid, Madrid, España Jd A tiempo completoAbout JD GroupJD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues across 3,400 stores in over 30 markets worldwide.Job OverviewWe are seeking an exceptional Administrative Support Specialist to join our finance department as a Personal Assistant to the Group Finance Director...
-
Desktop Support Specialist
hace 3 días
Madrid, Madrid, España A&O It Group A tiempo completoJob SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at AO IT Group. In this role, you will be responsible for providing technical support for desktop computers, applications, and related technologies.
-
Field Support Specialist
hace 2 meses
Madrid, España Nova Biomedical Gmbh A tiempo completoNova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities.Reports directly to the national Sales Manager.Strong working relationship with Nova's European Technical Support department.Strong working relationship with the local Product...
-
Financial Support Specialist
hace 4 semanas
Madrid, Madrid, España Happy Koala Llc A tiempo completoAbout the RoleHappy Koala Llc is a dynamic natural food tech business that requires a skilled Financial Support Specialist to join our team. The ideal candidate will have experience with accounting software, excellent communication skills, and the ability to work efficiently in a fast-paced environment.ResponsibilitiesThis role involves assisting the...
-
Talent Acquisition Specialist
hace 3 semanas
Madrid, España Talent Acquisition Specialist A tiempo completoTalent Acquisition Specialist – Madrid, MadridEurovision Services is looking for a Talent Acquisition Specialist based in Madrid, Spain.ABOUT THE HUMAN RESOURCES DEPARTMENTThe mission of the People Culture and Communication department is to create an environment that motivates a diverse workforce through a continuous program of learning and talent...