Strategic Business Support Professional

hace 3 semanas


Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

About Board Deutschland Gmbh
At Board, we power financial and operational planning solutions for top-tier brands worldwide. Our technology optimizes resources, drives growth, and ensures profitability for thousands of enterprises. Advanced analytics and AI-driven insights help customers transform complex data into actionable intelligence.

Your Role: Premium Support Specialist
We're seeking a highly skilled Premium Support Specialist to join our rapidly growing team in Madrid. As a key member of the Premium Support team, you'll provide industry-leading post-implementation support to our clients. Your expertise will be instrumental in maintaining a deep understanding of our customers' business needs and helping them achieve their goals through Board's powerful functionality.

Key Responsibilities

  • Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions.
  • Support application maintenance and development for Board's Financial Consolidation applications.
  • Participate in extensive knowledge transfer processes between delivery and maintenance teams.
  • Develop and articulate in-depth technical explanations of how Board can meet customer requirements and address business challenges.
  • Identify areas for improvement in existing applications.
  • Collaborate with the Board Product team to relay customer and market feedback.
  • Assist Senior Specialists in meetings to provide insights on new features and functionality introduced in the Board Platform.
  • Offer reactive support to existing customers when questions or issues arise in their existing application.

Requirements

  • Bachelor's degree in Computer Science, Management Information Systems (MIS), Mathematics, or a relevant technical field.
  • Previous experience working in an EPM/CPM software support, delivery, or consulting role.
  • Familiarity with financial processes, including Financial Consolidation and Lease Reporting, is beneficial.
  • Exposure to multi-dimensional or OLAP technology is preferred.
  • Knowledge of SQL is advantageous.
  • Excellent de-escalation skills and ability to work under tight deadlines.

Compensation and Benefits
We offer a competitive salary of €65,000 per annum, based on your experience and qualifications. You'll also enjoy a comprehensive benefits package, including health insurance, retirement plan, and generous paid time off.



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