Customer Service

Hace 13 horas

alcobendas, comunidad de madrid, España Ivoclar EMEA Jornada completa

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Processing incoming orders, quote requests, and customer inquiries
Monitoring product availability, clarifying and tracking delivery dates
Preparing transport documents and accompanying papers for special transports from Schaan/FL
Creating invoices and credit notes
Preparing and coordinating the shipment of trade fair and course materials
Updating delivery conditions
Clarifying shipping methods
Acting as a contact person for sales partners, end customers, regional sales managers, and subsidiaries in operational matters
Actively supporting the field service
Working closely with logistics, warehouse, and planning departments
Providing operational support to internal departments such as product management, key account management, customer care management, academy, R&D
Pre- and post-processing of promotions, trade fairs, and events
Personally supporting sales at trade fairs and events, if required

Completed vocational education in Business Administration, Supply Chain Management, Logistics, or related field (or equivalent experience).
2–4 years of experience in order processing, logistics coordination, or customer service.
Experience with ERP systems (e.g., SAP) and proficiency in MS Office applications.
Strong understanding of order management and shipping processes.
Knowledge of transport documentation and international shipping regulations.
Ability to create invoices, credit notes, and manage delivery conditions.
Familiarity with trade fair and event logistics is an advantage.
Good English and German communication skills (C1 minimun)
Strong interpersonal skills
Strong organizational and time-management abilities.
Detail-oriented with high accuracy in documentation and data entry.
Ability to work collaboratively across multiple departments.
Willingness to travel occasionally for trade fairs and events.