Sr. Strategic Account Executive

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries– moving AI from possibility to production in real-world enterprise environments every day.

• Are you a highly motivated digital native with a passion for working with leading edge software technologies in an international environment?

2) Do you want to be part of a global company that is a recognized leader in the customer experience space?

• Do you enjoy complex sales engagements, hunting for new business and working with market leading solutions?
• Are you open-minded for new sales strategies and willing to learn in a strong Sales team with an experienced Sales Coach?
• Are you someone that can demonstrate your achievements and successes?

If you said yes, then we would love to hear from you.

We are looking for an exceptional Senior Strategic Account Executive to lead a small portfolio of the world's most strategic enterprise customers.

This role goes beyond traditional enterprise sales. We are seeking a senior executive with the ability to build trusted relationships at C-Level , shape long-term business transformation strategies, and position Genesys as a strategic partner in our customers' AI and Customer Experience journey.

The successful candidate combines executive presence, commercial excellence, strategic vision and deep understanding of the evolving AI landscape to help customers redefine how they engage with their customers and employees.

You will own executive relationships, orchestrate global account strategies, identify transformational opportunities, and lead highly complex, multi-stakeholder sales engagements that deliver significant business value.

What You'll Do:

Executive Strategic Leadership

• Develop and maintain trusted advisor relationships at senior business executives.
• Become a strategic partner to your customers by understanding their corporate strategy, business priorities, competitive landscape and digital transformation agenda.
• Influence executive decision‐making by connecting business outcomes with AI‐driven customer experience transformation.
• Position Genesys as a long‐term innovation partner rather than a technology vendor.

Strategic Account Development

• Own and develop a portfolio of 1–5 global strategic accounts with full executive accountability.
• Build multi‐year account strategies aligned with customer business objectives and enterprise transformation initiatives.
• Identify whitespace opportunities across business units, geographies and executive stakeholders.
• Deeply understand each customer's organization, operating model, investment priorities and decision‐making processes.
• Drive sustainable revenue growth through expansion, transformation and strategic new initiatives.

AI & Digital Transformation Leadership

• Demonstrate a strong understanding of the evolving AI ecosystem, including Generative AI, Agentic AI, Conversational AI, Automation, Knowledge Management and AI‐powered Customer Experience.
• Help customers understand how AI can transform customer engagement, employee productivity and operational efficiency.
• Lead strategic discussions around innovation, responsible AI adoption, automation and future operating models.
• Connect emerging technology trends with measurable business outcomes and executive priorities.

Complex Enterprise Sales

• Lead highly consultative, multi‐million‐dollar enterprise sales engagements across complex global organizations.
• Develop executive account and opportunity strategies leveraging MEDDPICC and value‐selling methodologies.
• Generate qualified pipeline through proactive executive engagement, strategic networking and targeted business development.
• Orchestrate global cross‐functional teams including Sales, Solution Consulting, Customer Success, Professional Services, Executive Leadership, Partners and Alliances.