Customer Service Advisor

hace 3 días


Pamplona, Navarra, España Mega Model Sul A tiempo completo
  • Salary: 25000€ gross per year for bilingual Advisors, or 27000€ for trilingual advisors
  • Competitive salary uplifts for evening and weekend hours.
  • Bonus: Potential to earn up to 2.800€ in bonuses annually, paid out quarterly based on how you perform.
  • Ticket restaurant available.
  • Working model: We work on a hybrid basis – with at least 3 days in the office and 2 days from home – starting after you pass a 6-month probation period.
  • Hours: 39 hours per week with shifts ranging from 8 am to 11 pm Monday to Sunday (You'll know your schedule at least 12 weeks ahead).
  • Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.)
  • Start date: We'll kick things off with an induction group on the 12th of January 2026

The role

Are you relentless, curious, and customer-obsessed?

We're on the hunt for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk

What you'll do...

  • You'll handle inbound calls, respond to emails, manage live chats, and sometimes reach out to customers to keep them happy and in the loop.
  • Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same
  • Deliver excellent customer service.
  • Juggle various systems, both internal and external.
  • Take on problems with a "Right First Time" attitude.
  • Own up to challenges and see them through to the outcome.
  • Help us get even better at what we do by sharing feedback and ideas for improvement.

What you'll bring...

  • You will be fluent in both Italian & English.
  • You have a commitment to stellar service and a drive to grow.
  • You excel at building relationships and communicating clearly.
  • You have a proactive, can-do attitude and serious problem-solving skills.
  • You are comfortable wearing multiple hats and juggling tasks efficiently.

Tipo de puesto: Jornada completa

Sueldo: 25.000,00€-27.000,00€ al año

Beneficios:

  • Comidas en la empresa
  • Gastos de reubicación
  • Opción a contrato indefinido

Ubicación del trabajo: Empleo presencial



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