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Technical Account Manager

hace 2 horas

Alcobendas, Madrid, España Arsys A tiempo completo

Are you a
Technical Account Manager
with a strong technical background who enjoys working closely with infrastructure, architecture, and complex problem-solving?

At
Arsys (part of the IONOS Group)
, we are looking for a
technically focused TAM (≈70% technical / 30% client-facing)
to help our customers get the most out of our cloud and hosting platforms.

This role is designed for TAMs who want
real technical depth
, strong ownership, and close collaboration with engineering teams—while still playing a strategic role for the customer.

What you'll do

As a Technical Account Manager, you will be the
primary technical point of contact
for a portfolio of customers, ensuring the stability, performance, and evolution of their cloud environments. You will bridge customer needs with internal technical teams, leading the technical side of the relationship.

Main responsibilities

1. Technical ownership & escalation management

  • Act as
    Technical Account Manager
    for cloud and hosting customers.
  • Manage and coordinate
    complex technical incidents and escalations
    , including root cause analysis and follow-up.
  • Work closely with
    Engineering, SRE, and Support
    teams to ensure effective resolutions.
  • Oversee infrastructure changes, maintenance activities, and corrective actions.

2. Technical advisory & architecture alignment

  • Gain a deep understanding of customer architectures.
  • Proactively propose
    technical improvements
    related to performance, availability, security, and scalability.
  • Participate in
    technical reviews
    , capacity planning, and technical roadmaps.
  • Ensure solutions follow best practices and technical standards.

3. Client-facing technical coordination (≈30%)

  • Clearly communicate technical decisions, impacts, and action plans.
  • Translate business requirements into
    concrete technical solutions
    .
  • Support small to mid-sized technical projects (migrations, upgrades, optimizations).
  • Maintain technical documentation and follow-up plans with customers.

What we're looking for

Required

  • 2+ years of experience as a Technical Account Manager or in technical roles with direct customer interaction
    .
  • Solid knowledge of:
  • Cloud infrastructure (IaaS, virtualization, networking, storage)
  • Linux / Windows systems
  • High availability, backups, and basic security concepts
  • Experience managing incidents, changes, and technical escalations.
  • Strong technical communication and organizational skills.

Nice to have

  • Experience with cloud providers (AWS, Azure, GCP, or others).
  • Background in L2/L3 support, system administration, cloud engineering, DevOps, or technical consulting.
  • Professional English (additional languages are a plus).
  • Interest in growing into
    Senior TAM or Cloud Architect
    roles.

Why join us?

  • Work on
    large-scale cloud infrastructure
    with real customer environments.
  • Competitive salary and benefits package
  • Continuous technical training and certifications
    tailored to your career path.
  • Clear technical career progression.
  • Collaborative, pragmatic, and quality-driven engineering culture.
  • Company-wide and team events twice a year.

Join us and shape the future of our customers' cloud platforms as a technically driven Technical Account Manager :)