Customer Service Specialist

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.

With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers' success.

The Customer Service Representative is responsible for establishing and maintaining exceptional customer service and customer satisfaction. This is done through daily interactions with internal and external customers whilst processing large volume of orders for delivery / dispatch to invoicing

Essential Job Functions:

• Process and verify the accuracy of orders from various business units received by email, telephone, EDI or other with attention to detail and accuracy.
• Initiates required action to customer requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.
• Processes orders for delivery and dispatch from plants and warehouses in coordination with nominated freight forwarders and/or logistics department
• Ensures and provides quality service to both internal and external customers. Builds and maintains ongoing relationships with customers
• Responsible for recording a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service.
• Serves as communication link between customers and sales team to assure customer's needs are met.
• Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.
• Maintains SAP master data by updating account information. Provide back up support to team when out of the office due to vacation, travel or sick.
• Perform other duties as assigned.
• Comply with all EHS procedures & policies relevant to your role, report any incidents or ill health associated with your work & report any conditions likely to cause an accident

Qualifications & Experience:

• Strong interpersonal and organization skills
• Uses judgment based on the analysis of information
• Proactive and able to handle complexity
• Multi-tasking
• Problem solving
• Strong written and verbal communication skills
• Solid computer skills such as SAP SD; Microsoft Office, Dynamics
• Fluent German and English

Arxada has world class offering in two distinct areas:

Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.

Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

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