Customer Success Specialist

*Want to deliver tech with purpose, with people who care?
Join us in our mission to create solutions that help keep children safe online.
Who we are?*
Headquartered in Perth, Australia, with offices globally, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose-driven business, operating under the 'Linewize' brand in North America and Asia Pacific, the 'Smoothwall' brand in the UK, and the 'Qoria' brand in EMEA and Sri Lanka. Our solutions are utilised by schools, school districts, and parental communities to protect children from seeing harmful content online, identify children at risk based on their digital behaviours and ensure teachers maintain focus and safe learning in the digital classroom schools and 7 million parents depend on our solutions to keep 25 million children safe in 180 countries around the world

What's The Opportunity
As a
*Customer Success Specialist*
your mission will be to provide outstanding and dedicated customer service to our higher end customers. You will be working within our Customer Support Team to ensure delivery of high quality phone support service to achieve customer success and impact business goals.

Here's How You'll Do It

• Provide outstanding and dedicated phone support service directly to our customers.
• Address customer technical issues, guide and help to onboard in order to succeed with the product.
• Develop relationships with customers and maintain their record by keeping log, classifying and tracking queries.
• Prioritize and manage different tasks throughout the day to deliver excellency.
• Collaborate with the team and update stakeholders about any related issues and possible improvements to increase customer satisfaction.
• Maintain strong relationship with both your team and Customer Support team to keep up-to-date on all day to day matters and quality standards alignment.

What You Will Bring

• Experience as Customer Support Agent or Customer Success Specialist.
• Great communication skills.
• Open to work late shifts (from 4pm to 1am), as you will be dealing with US market mainly.
• A positive and proactive attitude and open mind that approaches problems from all angles.
• English with fluent level and strong communication skills.
• Ability to learn quickly and manage workload in a cooperative and demanding environment.
• Excellent attention to detail and fully computer literate and tech-savvy.
• Flexibility and adaptability to change.

*Why choose Qustodio by Qoria?
In This Role, You Can Expect*

• Employee Share Scheme
• Enhanced holiday & family leave
• Tech Allowance
• and much more

More Importantly, You'll
*Support tech with purpose...*
At Qustodio by Qoria, your work truly matters. With every customer interaction, you'll be helping children stay safe online. It feels good to do good.

With People Who Care...
One of our values is 'Care, Always'. Our Support Team lives and breathes that, every day. We also look after each other and help create a supportive environment for all.

*Through work that you love...*
Being a Customer Success Specialist takes skill, energy and resilience. It can also be incredibly rewarding. Here, your efforts will be visible and you'll love the impact you have.

*And a career that you own...*
A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions

*We'd love to hear from you. Please submit your application if you would like to be considered for this opportunity.*