Customer Success Manager

hace 9 horas

Barcelona, Barcelona, España Zynap A tiempo completo

About the role

At Zynap, we're looking for a Customer Success Manager who will own the customer relationship end to end, ensuring customers consistently realize value from our platform as we continue to scale.

You'll act as the face and voice of Zynap for our customers, building trusted, long-term relationships with both business and technical stakeholders, while also representing customer needs internally across Sales, Product, and Engineering.

To be successful in this role, you should be a proactive, customer-first CSM who is comfortable in a fast-moving environment, with strong communication skills and the ability to turn customer goals into clear success plans and tangible outcomes.

What you'll do

  • Own customer onboarding, guiding customers from contract signature to first value.
  • Drive product adoption and ongoing engagement, ensuring customers realize sustained and measurable value from the platform.
  • Lead customer enablement initiatives, including onboarding coordination, hands-on training sessions, and QBRs to demonstrate progress and impact.
  • Proactively identify risks, issues, and blockers, working cross-functionally to drive timely resolution.
  • Manage renewals and expansions, partnering closely with Sales and other internal stakeholders.
  • Build and maintain strong relationships with key customer stakeholders, executive sponsors, and partners
  • Act as the Voice of the Customer, advocating for customer needs and influencing product improvements and roadmap priorities.
  • Collaborate closely with Customer SEs and Support to deliver a seamless end-to-end customer experience
  • Act as a key bridge between customers and Zynap's Product and Engineering teams, ensuring customer feedback and insights are clearly represented internally.
  • Monitor, analyze, and act on key customer success metrics; strong analytical skills and comfort working with customer data are preferred.

What we're looking for

  • 3+ years of experience in Customer Success, Account Management, or a similar role in a SaaS company; experience with technical products is a strong plus.
  • Experience managing onboarding, adoption, renewals, and expansion across multiple customers.
  • Familiarity with Salesforce or other CRM tools.
  • Ability to own the customer relationship and drive value realization, risk management, and long-term success
  • Strong collaborator, able to work closely with Sales, Professional Services, Technical Services, Support, and Product.
  • Customer-centric, proactive, and process-oriented.
  • Excellent communication skills, with professional fluency in English and Spanish (additional European languages are a plus).

What do we offer

  • A front-row seat in one of Europe's most exciting cybersecurity startups.
  • Hybrid work setup in our Barcelona Office.
  • Competitive salary and benefits package (health insurance & therapy coverage).
  • Flexible Retribution Program (meals, transport, childcare, and other tax-efficient benefits).
  • A smart, humble, and driven team that genuinely enjoys working together.

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