Customer Service Specialist
hace 4 días
¿Te apasiona el trato con clientes y la coordinación de procesos? En este rol de
Customer Service Specialist/Soporte Comercial
serás el punto clave para que todo funcione sin fricciones. Tu objetivo será dar soporte técnico-comercial al área de Filtración Molecular, asegurando que nuestros clientes reciban un servicio excelente y que los pedidos, ofertas e incidencias se gestionen de forma ágil y eficiente. Serás el nexo entre clientes, equipo comercial y áreas internas
Responsabilidades:
- Atender a clientes nacionales e internacionales en
español e inglés
, ofreciendo un servicio cercano y profesional. - Gestionar pedidos desde su recepción hasta la engrega.
- Preparar, enviar y hacer seguimiento de ofertas técnico-comerciales.
- Coordinar con logística, producción y calidad para garantizar plazos y envíos correctos.
- Realizar seguimiento de entregas, controlar documentación y dar soporte postventa.
- Resolver incidencias comerciales y técnicas con rapidez y eficacia.
- Mantener actualizados los datos en ERP/CRM.
- Apoyar al equipo comercial y colaborar estrechamente con Customer Service.
Requisitos
- Formación en Administración, Comercio, Logística o áreas técnicas relacionadas (si tienes experiencia, mejor).
- Experiencia previa en soporte comercial, customer service o back office en entornos técnicos o industriales.
- Español nativo y nivel alto de inglés.
- Conocimientos de logística y gestión de pedidos; se valora la experiencia con ERP (SAP) y CRM (Microsoft Dynamics).
- Habilidades clave: orientación al cliente, organización, comunicación efectiva, resolución de incidencias, trabajo en equipo, proactividad y atención al detalle.
¿Qué ofrecemos?
- Incorporación a un área técnica especializada en Filtración Molecular.
- Estabilidad laboral y desarrollo profesional en una compañía internacional en expansión.
- Formación continua en productos y procesos.
- Un equipo en crecimiento y un excelente ambiente de trabajo.
¿Te interesa?
No lo dudes Envía tu CV y únete a nuestro equipo para seguir creciendo juntos.
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