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Company Description
MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.
With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.
Are you looking for variety, development and real impact? Welcome to MSX.
Job Description
As Customer Service Specialist you will support our customers to ensure the quality of the services provided through different channels (email and phone).
What you'll do:
- Connect with customers: follow-up with customers after their service or product experience to ensure they're happy and gather their feedback.
- Solve problems & answer questions: Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes.
- Drive customer satisfaction: Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service.
- Upsell with ease: Recommend products or services that match customer needs and add value to their experience.
- Maintain accurate records of customer interactions.
Qualifications
- Fluent in German (native or bilingual) with strong English communication skills (B2).
- Great communicator: You know how to speak with people, both on the phone and through written messages, and you love making connections.
- Build rapport with customers
- Detail-oriented & organized
- Tech-savvy: You are comfortable using customer management software (CRM) to track and manage interactions.
Experience is a plus: If you've worked in customer service, or any people-focused role before, that's even better
Additional Information
What we offer you:
- Full-time indefinite contract. 40 hours a week from Monday - Friday.
- Salary: €22,000 gross per year.
- Global vision of the automotive sector.
- MSX Bazaar: Shopping portal exclusive for MSX employees.
- Flexible remuneration plan.
- 23 days of Vacations + 3 extra days
- Internal training plan.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
