Guest Experience Associate

hace 2 semanas

Madrid, Madrid, España Habyt A tiempo completo

About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place

We are on a steep growth curve and are looking for a dynamic Guest Experience Associate to launch our newest property in Alcalá, Madrid.

This isn't just any typical hotel - it's the debut of an exciting, new brand that's set to redefine urban living, Atipico.

The ideal candidate will oversee operations, ensuring smooth running, high standards of guest satisfaction. You'll be instrumental in bringing this innovative concept to life, blending the best of traditional hospitality with cutting-edge flexible living solutions.

If interested, please send us your most updated CV in English.

Your Responsibilities

  • Manage member relations, fostering a welcoming and professional environment.
  • Oversee and perform check-in and check-out processes, ensuring seamless transitions for guests.
  • Manage reservation emails, bookings, optimizing room allocation to maximize occupancy and revenue.
  • Collaborate with the Leadership team to develop and implement strategies for the Guest Experience team.
  • Lead by example, ensuring adherence to all SOPs and service standards within the team.
  • Identify and implement continuous improvement initiatives within the Guest Experience department.
  • Proactively address guest concerns, transforming them into positive guest experiences.
  • Monitor and analyze guest satisfaction scores, including platforms like TripAdvisor and Google Reviews, and develop strategies for improvement.

Your Qualifications

  • 1+ year experience in hospitality/customer service (hotels/serviced apartments preferred).
  • Proven record of exceeding guest expectations & achieving high satisfaction scores.
  • Excellent communication & problem-solving skills.
  • Tech-savvy (MS Office, Google Drive, PMS/helpdesk systems).
  • Flexibility to work a rotating schedule, including weekends, public holidays, and various shifts.

What we offer

  • Welcome Package: Start your journey with us fully equipped—Habyt swag and all the tech you need from day one.
  • Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
  • Team Events: Connect and have fun with your colleagues at our regular, lively company events.
  • Mental Health: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club.
  • Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
  • Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market

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