Guest Relations Executive
hace 1 semana
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.
About the Role:
An opportunity has arisen for a Guest Relations Executive position to join our Rooms Department in Jumeirah Mallorca.
The main duties and responsibilities of this role are:
- Manage daily front desk operations, ensuring smooth check-in/out, accurate room assignments, and seamless guest service.
- Lead and develop the team through coaching, mentoring, and performance management to deliver consistent excellence.
- Oversee Opera system, maintain data accuracy, control rates, and ensure SOP compliance.
- Resolve guest feedback and complaints professionally, implementing improvements to enhance satisfaction.
- Control departmental budget, monitor performance, and optimize resources to maximize efficiency and profitability.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Previous experience in a 5-star or luxury hotel environment, familiar with LQA, Forbes, or FHR standards.
- Excellent communication, problem-solving, and multitasking skills, able to perform efficiently under pressure.
- Proficient in hotel management software and Microsoft Office, with strong organizational skills and attention to detail.
- Professional appearance, guest-focused mindset, and a calm, approachable demeanor dedicated to delivering exceptional experiences.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes:
- Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
- Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.
- Benefit from complimentary cleaning of employee uniforms and work attire.
- Opportunity to participate in the Winter Relocation Program with opportunities to work at other Jumeirah properties.
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