Check-In & Guest Experience

hace 7 días

Madrid, Madrid, España Homeclub A tiempo completo

About us:

At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind.

Our goal is to make living well easy, wherever and whenever you choose. We started in Spain and are now expanding into the U.S. and Latin America.

We envision a world full of possibilities, where location is flexible and housing doesn't limit your options. Help us turn this vision into a reality.

We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world.

About the Role

We are looking for
Part-Time Check-In & Guest Experience Agents
to welcome guests to our apartments, support their arrival, and ensure an
exceptional first impression
.

You will represent Homeclub in the most tangible way — being the face of our brand during each guest's arrival. This role involves visiting different properties across the city, so being comfortable driving one of our
electric scooters
is essential.

This position is ideal for
students, freelancers, or professionals
seeking a flexible schedule who enjoy meeting people, communicating in multiple languages, and creating memorable experiences.

What You'll Do

  • Welcome guests
    across our portfolio of apartments in Madrid, ensuring a smooth and personalized check-in experience.
  • Deliver a warm, professional, and memorable first impression
    , reflecting Homeclub's premium service standards.
  • Ensure each property is guest-ready
    before arrival (cleanliness, maintenance, amenities, Wi-Fi, etc.).
  • Explain property features
    clearly, including access, appliances, and general usage.
  • Resolve small last-minute issues
    on-site with agility and professionalism.
  • Conduct property viewings
    for potential clients when required.
  • Collect and share guest feedback
    with the operations and service teams to drive continuous improvement.

About You

  • Fluent in English and Spanish (additional languages are a plus).
  • Driver's license and comfortable riding an electric scooter.
  • Positive, approachable, and service-oriented attitude.
  • Excellent communication and interpersonal skills.
  • Previous experience in hospitality or customer service is a plus (but not required).

¿Why us?

  • A charming office in the center of Madrid.
  • An international work environment; we have more than 18 nationalities
  • On your birthday, we offer you a half day off.
  • Culture of ownership, innovation, training and feedback.
  • Flexible and dynamic work environment.
  • Free Drinks: we always provide tea and coffee.
  • After-work events and an amazing internal culture.
  • Internal growth opportunities.
  • Discounts at partner stores.
  • Discounts on our properties for your family and you.

________________________________________________________________

At Homeclub,
we believe in creating a positive and inclusive work environment that empowers our team members to succeed.
we're committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

  • Guest Experience Associate

    hace 2 semanas

    Madrid, Madrid, España Habyt A tiempo completo

    About the roleHousing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate...

  • Guest Experience Internship

    hace 7 días

    Madrid, Madrid, España IHG A tiempo completo

    DescriptionGuest Experience Internship   Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 156 rooms designed to provide the Kimpton experience to our guests.  In Kimpton you can:   Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of...

  • Guest Experience

    hace 22 horas

    Madrid, Madrid, España Vincci Hoteles A tiempo completo

    Guest Experience Vincci Hotelesestá en la búsqueda de un/a apasionado/a de laatención al clientey lagestiónpara unirse a nuestro equipo comoGuest Experience. Si tienes al menos 4 años de experiencia previa en un rol similar y te encanta crear momentos memorables para los huéspedes, este es tu momento ¿Quiénes somos?EnVincci Hoteles, nos...

  • Guest Services Supervisor

    hace 7 días

    Madrid, Madrid, España Hotel101 Global A tiempo completo

    Location:Hotel101 MadridDepartment:Hotel OperationsEmployment:Type: Full-TimeAbout Us:In the Philippines, hospitality is a way of life, rooted in warmth, sincerity, and genuine care that makes guests feel at home. This unique Filipino spirit inspires Hotel101 Global, the first Filipino global hotel brand, sharing our culture of connection and comfort...

  • Assistant Guest Experience Manager- Hotel Madrid

    hace 7 días

    Madrid, Madrid, España Four Seasons A tiempo completo

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Experience Agent Trainee

    hace 1 semana

    Madrid, Madrid, España IHG A tiempo completo

    DescriptionKIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast.A hotel that works the ultimate expression of iconic luxury from the warmth and...

  • Assistant Guest Experience Manager- Four Seasons Hotel Madrid

    hace 1 semana

    Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo

    About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Pre Sales Engineer

    hace 1 semana

    Madrid, Madrid, España Check Point Software A tiempo completo

    Why Join Us?At Check Point, we recognize and value the unique talents of our employees. We challenge ourselves to grow, develop and perform better and faster. We promote integrity and teamwork to give everyone an opportunity to excel.If you want to work in a multi-cultural environment with cutting edge technology then Check Point Software Technologies is...

  • Professional Services Consultant

    hace 21 horas

    Madrid, Madrid, España Check Point Software A tiempo completo

    Why Join Us?Join Check Point Software Technologies as a Professional Services Consultant and be part of our global mission. As leaders in the Cyber Security industry, we tackle the most complex challenges head-on. Our diverse team of passionate individuals is dedicated to innovation and excellence. We empower our clients with cutting-edge solutions, serving...

  • Guest Relations Executive

    hace 22 horas

    Madrid, Madrid, España Jumeirah A tiempo completo

    DescriptionAbout Jumeirah & the Hotel:Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned...