Onboarding specialist

hace 1 semana

Barcelona, Barcelona, España bsport A tiempo completo

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

If you're looking to join a collaborative culture where your ideas matter, your growth is encouraged, and your impact is visible, we'd love to meet you

About the role:
As an Onboarding Specialist, you will be the first point of contact for new clients after they sign with bsport. Your role is to ensure a smooth and successful transition onto our platform by guiding and helping clients through the onboarding journey from initial setup to first successful usage.

You will work closely with Account Managers and Support to deliver a seamless client experience and set the foundation for long-term success.

What you will do:

  • Client Implementation

  • Manage the onboarding process for new clients

  • Guide and help clients through platform setup, integrations, and data migration.

  • Training & Enablement

  • Deliver tailored training sessions for managers, staff, and instructors.

  • Ensure clients are comfortable and confident using the platform.

  • Take care of any tasks that could be perceived as a burden by the client

  • Project Coordination

  • Track and manage onboarding milestones, ensuring deadlines are met.

  • Collaborate with internal teams (Care, AM, Product) to resolve issues quickly.

  • Client Success Foundation

  • Identify client needs early and provide proactive recommendations.

  • Ensure a smooth handover to Account Managers post-onboarding.

  • Process Improvement

  • Document onboarding best practices and contribute to continuous process optimisation.

  • Share feedback with Product and CSM to improve client experience.

You would be great fit if you have:

  • 1 year of experience in client onboarding, implementation, or project coordination, ideally in SaaS or tech.
  • Strong communication skills in the language of the market and English (other European languages, especially German, French, or Spanish, are a plus).
  • Solid organisational and project management skills, with the ability to handle multiple onboardings in parallel.
  • Customer-centric mindset with patience and empathy for guiding clients through change.
  • Comfort with technical topics such as integrations, data migration, and platform setup (training will be provided).
  • Proactive, hands-on, problem-solving attitude with attention to detail.

What We Offer
Vibrant office in Passatge St. Joan, Barcelona

Hybrid work, with 1 remote day per week.

Work from anywhere – Travel & work remotely for up to 15 days per year.

Fitness perks – Exclusive gym benefits tailored for you.

Health insurance – Fully covered by us.

Team culture & socials – Join after-work events and team outings.

Team building & sports – Connect with your teammates through fun activities.

Paid sick leave – Because your health comes first.

Here's what to expect in our hiring process:

  • Discovery Call with Charlotte, Talent Acquisition (15-30min)
  • Cultural Fit Interview with Team leader or Country Manager (45 min)
  • Interview with Manager of CSM (45 min)

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you

Please provide your CV in English.

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