Product Onboarding Specialist Portuguese Market

Hello

At Factorial we're looking for a new
Junior Onboarding Specialist for the Portuguese Market
to help us boost the company to the next level

Ready to be part of the challenge?
The Role
We are looking for a
Junior Onboarding Specialist for the Portuguese Market
to join our team and act as the first point of contact for our customers and help Factorial grow
in the Portuguese Market.
As part of the Onboarding Specialist team, you will be responsible for
onboarding new clients
, ensuring our clients
use the platform to its fullest
, and gathering
customers' feedback
. One of your greatest challenges will be to
make sure
our product can be
fully adapted to the client's needs
. This requires you to perfectly
adapt to the client
, understand their processes and problems and detect possible
improvements
and opportunities in the
product
.

What will you be doing:

• Onboard our new Portuguese customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.
• Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.
• Understand our client's problems and needs and gather their feedback.
• Share improvement points that can help us create the best customer journey and unlock the market.

Your Profile

• Proactivity: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial
• Fast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates
• Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients
• Good sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
• A proficient level of Portuguese is required
• Fluent English
• Previous experience as an Onboarding Specialist/Implementation owner or experience in Client Success is a plus.
• Knowledge of Human Resources is a plus

Perks of being part of our team

• High growth, multicultural and friendly environment
• Save expenses with Cobee and get your salary in advance with Payflow
• Healthy life with Gympass and Alan as private health insurance
• Language classes with Yolk Academy
• Syra discounts, Nora & Apeteat lunch
• Breakfast in the office, organic fruit and free caffeine and theine
• Flexible schedules , pet Friendly and no dress code

Is this you
?
Come rock the world with us
About Us
At Factorial, we're building the leading business management software for companies of all sizes.
Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.

With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe's fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we'd love to meet you.

Our Values

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website