Account Director

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Account Director

Location: Madrid, Spain (Office presence expected at minimum 3 days per week)

Please submit your CV in English

Working closely with an FMCG client, the Account Director works hand in hand with the client to manage the day-to-day running of projects, working within specified timeframes and budgets. Reporting to the Group Account Director based in Spain, the Account Director is part of a team of 20. We're looking for exceptional characters who are looking for their next big move and who want to play a key part in an award-winning agency pushing business growth and overseeing the smooth running of this creative agency. The Account Director is primarily responsible for client relationships.  

• Line management of 4 Account Managers 
• Take overall financial control of accounts, including profitability, accuracy of forecasting, late payment, as well as fee negotiation, providing regular and timely reports to the Senior Account Director.   
• Own the execution of projects, run rates and client satisfaction through catchups with job owners and the weekly account/project management WIP. 
• Challenge the team creatively and strategically to create the best work possible. 
• Accountable for the delivery of growth targets for the account. 
• Escalation point if the client or internal SLA's and processes are not adhered to, or where there are process gaps. Ensure that these are captured along with a suggestion for improvement, and work with the BD, Head of Operations or relevant department lead to rectify this. 
• Negotiate to create win-win compromises with your client on behalf of your team members where needed. 
• Provide accurate gross profit & MI reports to senior management, including margin management. 
• Own successful implementation on AI across the account in-markets. 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships. 
• Experience working in on a large retail brand. 
• 8+ years of relevant experience in: Creative, Digital, POS, and Social 
• Proficiency in English & Spanish is required as we are a global business.
• Exceptional account leadership skills with a developed financial and commercial acumen, creative judgment, strategic thinking, talent management and business growth 
• A proven track record of commercial growth across new and existing business 
• First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills with an innate rapport build 
• The ability to manage and develop junior team members. 
• A clear understanding of all IIG group products and how to utilise this knowledge to the accounts advantage.  
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service. 
• Highly creative with the ability to generate ideas and practically contribute to studio output. 
• Proficient in Microsoft Office and other related software. 

Req ID: 15075
#LI-AB1#LI-senior#LI-Onsite

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what's possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.