Customer Support Tech Specialist

hace 7 días

Valencia, Valencia, España Sales Layer PIM A tiempo completo

Job Summary
Be part of our support tech team, working on a cloud-based software that manages product information (PIM) and focuses on its connectivity with e-commerce platforms, marketplaces, feed managers, and other third-party systems.

What will you be doing?
As a Customer Support Tech Specialist, you will act as a bridge between our customers and the technical team, manage e-commerce integrations, assist in defining technical challenges to improve our services, and be responsible for providing technical support in customer integrations and pre-sales processes.

Requirements

  • Minimum 2 years of experience with technical support / customer support.
  • Fluent in Spanish and English, both spoken and written.
  • Strong communication and empathy skills, both spoken and written.
  • Technical knowledge of web programming.
  • Knowledge of PHP, MySQL, JavaScript (+JQuery).
  • Familiarity with HTML markup language and CSS styles.
  • Proficiency in Office Suite / Google Suite (especially Excel).

Skills that will be valued positively:

  • A degree in Computer Engineering, other technical fields, or training in programming is preferred.
  • Experience in catalog and e-commerce applications.
  • Third language (French/German/Portuguese).
  • Knowledge in user experience design.
  • Understanding of the SaaS market.
  • End to End Testing
  • PHPUnit Testing Framework

What We Offer

  • Flexible environment. Decide when to work from home or when to work from our modern offices located in the heart of Valencia.
  • Health insurance covered by us.
  • Enjoy 24 paid vacation days.
  • We offer our employees the possibility of flexible compensation through Coverflex.
  • We offer our employees the opportunity to take English classes.
  • Collaborative and innovative work environment that values creativity and professional growth.
  • Excellent learning opportunity working with top talent in the industry.
  • Chance to work with a diverse team of passionate professionals who are dedicated to both corporate and professional success.

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