Contact Center Executive

hace 2 semanas

Palma, Baleares, España Hotelbeds Group A tiempo completo

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:Client Operations Executive

Location – Mallorca
Full Time

About Us

HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide and 60,000 high-value clients across 140 source markets. Our tech-driven approach, combined with data and people, sets us apart in the market. Join our amazing team and help us "move fast, dream big, and make the difference" every day.

Job Summary

We are looking for a Client Operations Executive to join our Customer Relationship Center. In this role, you will support our clients to achieve one of our main objectives: Delivering unique holidays to our customers. Candidates must be based in Mallorca.

Responsibilities

  • Provide excellent customer service.
  • Attend clients' queries via phone and email, being proactive, courteous, and helpful.
  • Ensure all requests, issues, and complaints are resolved promptly and accurately per policies and guidelines.
  • Promote goodwill when dealing with clients and internal teams to maintain strong relationships and client loyalty.
  • Identify and suggest improvement opportunities during daily work.
  • Negotiate appropriate compensation, refunds, and solutions.

Position Requirements

  • Fluency in English and German (written and spoken).
  • Spanish language knowledge is an advantage.
  • Flexibility to support Global Support team members as required.
  • Excellent time management skills and ability to work under pressure in a fast-paced environment.
  • Strong communication and negotiation skills to find solutions that work best for all parties.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

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