Account Manager Support

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.   

We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.  

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent-tense team brings together leading minds from travel and SaaS, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

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Powering Real Work 

The role:

At Perk, our customers' happiness is at the heart of our success. As an Account Manager Support DACH, you'll be pivotal in ensuring our customers in the DACH region feel supported, valued, and wowed by our service. This role is a perfect fit for a proactive problem-solver with a knack for building trust, who's excited by the challenge of increasing both customer satisfaction and account growth.
 
What you will do:

• Manage a portfolio of longtail customers by expertly handling a high volume of inbound messages. This is a rather reactive role where your ability to solve problems quickly and effectively will be key.
• Act as Perk's biggest advocate within your clients and your clients' biggest advocate within TravelPerk. You'll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features.
• Identify common problems across your accounts and develop efficient processes to manage a large inbound message flow. You'll be instrumental in ensuring repeated issues are not happening.
• Gain a deep understanding of Perk products to fully appreciate each stage of the customer journey.
• Unlock hidden potential and grow partnerships by identifying opportunities for growth within your portfolio of accounts.

What we would like:

• Native or advanced level of German and fluent English.
• Interest in the Travel industry and/or SaaS products.
• A self-starter who thrives in a fast-paced, high-volume environment.
• Customer-focused with a passion for problem-solving.
• A Team Player, keen to collaborate with cross-functional departments to resolve issues and improve processes.
• Eager to create efficiencies and open to incorporating AI and other tech to streamline your work.
• Basic commercial acumen to identify growth opportunities.
• Last, but not the least - we are looking for motivation and hunger to learn

Your Career at Perk

This role is a fantastic entry point into account management. It's designed to build a strong foundation in a dynamic environment. You'll gain hands-on experience in customer relationship management, problem-solving, and process optimization, all essential skills for a successful career.
At Perk, we are committed to fostering internal growth. We believe that our best leaders are those who have a deep understanding of our customers' needs. As you excel in this role, you will have the opportunity to grow into more strategic account management positions and other roles within the company.

Our Benefits

• A competitive compensation package, including equity in Perk;
• Generous vacation days so you can rest and recharge;
• Health perks such as private healthcare or gym allowance, depending on your location;
• Unforgettable Perk events;
• A mental health support tool for your wellbeing;
• Exponential growth & personal development opportunities;
• VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice;
• "Work from anywhere" in the world allowance of 20 working days per year;
• IRL English or Spanish Lessons are held in the Barcelona office;
• Parental leave: 12 to 16 weeks after 6 months, based on location and eligibility factors.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our London or Barcelona hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you

We believe real connection happens in real life. That's why we follow an IRL-first approach, with most teams working together in person three days a week. Some roles, such as Customer Care, spend more time in the office to stay close to our customers and each other.

Our hubs are designed for collaboration and focus, spaces where ideas flow, creativity sparks, and people thrive.

We hire for potential, curiosity, and impact, not just formal credentials. What matters most is your ability to grow, learn, and make a difference.

As a global company serving diverse customers, we want our teams to reflect that same diversity. Whoever you are and wherever you're from, you're welcome at Perk.

At Perk, we use AI-powered tools to make parts of our recruitment process smoother and create a better experience for candidates, helping our Talent team focus on what matters most: connecting with people. Every hiring decision is made by real humans, our talent team and hiring managers, not by AI.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in or , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to , and we will confirm whether it is legitimate.

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