Account Manager

About us:
BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly.

We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared fbelief that all payment flows will interact with crypto in the coming decade, and BVNK will be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we're looking for smart, ambitious people to help us build the next generation of payments.

We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to have been recognized by LinkedIn as one of the Top 20 Startups in the UK in 2024.

About this role in the team:
We are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As the Account Manager, you will be responsible for managing and growing key client relationships across the Americas. Reporting to the General Manager, you will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients.

Key Areas of Responsibilities:

• Act as a trusted advisor to clients, ensuring their success with our products and services.
• Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling.
• Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value.
• Deepen existing partnerships by delivering tailored value propositions that increase share of wallet.
• Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention.
• Proactively identify and resolve customer challenges, ensuring swift issue resolution.
• Analyse account performance data to provide strategic insights and drive informed decision-making.
• Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business.
• Drive adoption of AI and automation tools to improve client experience and operational workflows.

What we need from you:

• Fluency in Spanish.
• Proven experience in account management, customer success, or a similar role within Payments or FinTech.
• Deep understanding of crypto, blockchain, stablecoins, or digital assets.
• Strong track record of managing and growing enterprise-level accounts.
• Exceptional relationship management, negotiation, and communication skills.
• Strategic mindset with a history of driving revenue growth within existing accounts.
• Strong analytical skills to assess performance and identify areas for improvement.
• Proven track record of improving processes and efficiencies through AI and automation.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
• Based in Barcelona preferred

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership
  in the business through our employee option scheme
• Flexible working
  hours, with hybrid working at its heart
• A culture built on passionate, growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.