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Strategic Account Manager
hace 2 semanas
ABOUT US:
Pelagus 3D – a joint venture between thyssenkrupp and Wilhelmsen – is the leading on-demand manufacturing partner for OEMs and operators in the maritime and energy industries. We help OEMs keep their legacy part portfolios readily available with fast lead times, while enabling operators to extend asset lifetimes and minimize costly downtime.
At the heart of our approach is an innovative digital inventory platform and a global manufacturing network, enabling a faster, more agile way to produce parts. This complements existing supply chains, boosting their resilience and responsiveness and enabling customers to maintain operational continuity.
DESCRIPTION:
To fuel our ambitious growth, we are looking for a
Strategic Account Manager
to join our commercial team, based in either
Barcelona (Spain)
or
Oslo (Norway)
. In this pivotal role, your primary mission will be to develop and expand partnerships with onboarded OEM customers – working closely with customer procurement departments to meet operational performance targets, grow part order revenues, and position us as a trusted manufacturing supplier.
Success in this role requires strong strategic account planning skills, a relentless focus on customer KPIs, and a passion for building relationships and managing stakeholders across sales, technical, and supply chain functions. You will play a central role in shaping and executing our commercial strategy and represent the company in front of our most important global customers.
We value candidates with prior
key account management or supply chain category management
experience, who are eager to make a measurable impact and be part of transforming the energy and maritime industries.
RESPONSIBILITES:
- Develop and execute account plans with customers to grow account revenue and position Pelagus as a partner of choice.
- Build trusted relationships with key account decision makers, incl. procurement, operations, aftermarket/service sales and executive leadership.
- Support customers in adopting on-demand manufacturing, providing guidance on use-cases, process mapping, and risk management.
- Support customers in developing total cost of ownership (TCO) models and conducting financial benefit analysis for on-demand manufacturing.
- Track operational performance against customer scorecard requirements, leading remedial and corrective actions when needed.
- Actively collaborate with Operations team to enhance lead time, cost, quality, and service levels for managed accounts.
- Act as the first point of contact for managed accounts regarding manufacturing enquiries, orders, and issues.
- Build commercial offers for RFQs and support in the creation of digital inventories, acting as the main customer contact throughout the process.
- Support the Business Development team in contract negotiations with key accounts, providing account insights and ensuring client requirements are met.
- Visit customer sites to strengthen relationships and support marketing with the organization of joint events and initiatives with key accounts.
QUALIFICATIONS & REQUIREMENTS:
- Bachelor's degree or higher in Business, Engineering, Supply Chain Management, or a related field.
- Proven experience in strategic/key account management and/or strategic sourcing/procurement in the manufacturing sector.
- In-depth understanding of sourcing strategies and category management principles.
- Direct experience with new supplier onboarding processes – including qualification, RFx submission or review, and operational integration.
- Demonstrated ability to understand and translate customer business needs into actionable account plans.
- Strong commercial acumen, with the ability to evaluate market dynamics, identify opportunities, assess risk, and drive business results.
- Strong analytical skills to interpret data and make data-driven decisions supporting account growth and customer value creation.
- Excellent relationship-building and stakeholder management skills (internal and external).
- Advanced communication, presentation, and negotiation skills.
- Proficiency with HubSpot (or other CRM platforms), and advanced skills in Excel and PowerPoint.
- Knowledge of manufacturing processes, supply chain models, and B2B business practices.
- Familiarity with technical drawings, specifications, engineering design, and quality control practices is highly valued.
- Experience in the energy or maritime sectors is highly valued.
- Willingness and ability to travel for customer visits and attend events.
- Native-level fluency in English, both written and spoken; proficiency in additional European languages is a plus.
- Eligibility to live and work in Europe without the need for visa sponsorship.
WORKING CONDITIONS:
This position offers a flexible hybrid work model, with up to 20% travel required for customer visits and events. Reporting directly to the VP of Commercial, you will have full ownership of strategic accounts and the autonomy to shape your approach and drive results.
BENEFITS & PERKS:
- Competitive compensation package, including a base salary and performance-based bonus structure.
- Comprehensive private healthcare insurance and a pension plan to support your well-being and future.
- Opportunities for professional development and career growth with clear potential for advancement as the company continues to scale.
