Sr. Executive Briefing Center Manager

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Executive Briefing Center (EBC) Manager will serve as the on-site lead for CrowdStrike's newly constructed EBC. As EBC Manager, you will be responsible for the day-to-day operations of the EBC, including managing planning processes, timelines, speaker programs, stakeholder communications and enablement, executive engagement, and supporting the successful execution of briefings. This includes managing center logistics, coordinating with internal stakeholders, overseeing the onsite experience, and ensuring each engagement reflects CrowdStrike's high standards and customer-first mindset. The ideal candidate is detail-oriented, with a background in both operational excellence and executive briefings. You are skilled in building partnerships, managing complex programs, and delivering consistently high-quality experiences. You must be able to communicate effectively with executive stakeholders and deliver on both strategic and tactical program initiatives.

This is an on-site role based at CrowdStrike's Executive Briefing Center in Barcelona.

What You'll Do:

Operational Responsibilities

• Lead and manage an EBC team of 1 Briefing Manager and 2 Guest Relations Specialists responsible for delivering world class briefings.

• Train and mentor team members as the EBC team evolves.

• Oversee the daily operations of the Executive Briefing Center (EBC) in Barcelona, ensuring a consistently high standard of service and execution.

• Act as an internal ambassador for the Barcelona EBC program by leading information sessions, center tours, sales enablement efforts, QBR presentations, and regular internal communications.

• Build strong partnerships with Sales, Product Marketing, and the Office of the CTO to recruit, retain, and recognize expert speakers through a formalized Discussion Leaders Program.

• Manage the EBC facility and its infrastructure, including customer logistical needs, hospitality services, vendor relationships for both internal and external stakeholders.

• Own and manage the EBC operating budget, ensuring efficient use of resources and clear tracking of expenditures.

• Compile and analyze key performance metrics to measure program success and identify areas for improvement.

• Stay informed of CrowdStrike product and solution developments to ensure briefings reflect the latest capabilities and value.

Briefing Program Responsibilities:

• Evaluate briefing requests based on factors such as sales impact, revenue potential, attendee seniority, market segment, and stage in the sales cycle.

• Drive intake calls to understand customer goals, challenges, and desired outcomes.

• Act as a trusted advisor to account teams from initial request through execution-crafting tailored agendas, identifying and preparing appropriate discussion leaders, and facilitating prep calls.

• Work cross-functionally with Sales Leadership, Product Marketing, and other internal teams to design and deliver briefings that address customer priorities.

• Evaluate each briefing, making purposeful adjustments to keep discussions aligned with objectives and outcomes.

• Conduct comprehensive follow-up post-briefing, gathering feedback from account teams and customers, and identifying follow-up actions or new opportunities.

• Capture and synthesize insights from briefings and customer discussions to inform internal product, marketing, and sales strategies.

Continuous Improvement:

• Analyse briefing outcomes, post-briefing surveys, and customer feedback to identify trends, gaps, and actionable opportunities for improvement.

• Own and manage the Content Governance Process for the EBC with a customer-first mindset, ensuring all materials are current, relevant, and focused on real-world customer challenges and desired business outcomes.

• Partner with Product Marketing, the Office of the CTO, and other stakeholders to curate, evolve, and maintain a high-impact content library that supports personalized and strategic executive conversations.

• Partner with the Analytics team to define success metrics, build dashboards, and provide visibility into program performance and business impact.

• Provide feedback and coaching to account teams and discussion leaders to elevate content delivery and customer engagement.

• Continuously evaluate and evolve briefing formats, agendas, and delivery models to enhance the overall customer experience.

What You'll Need:

• 8+ years of combined experience in executive briefings, high-touch customer engagement, hospitality, events, sales enablement, or customer service within a technology or enterprise software environment

• Proven ability to manage complex programs and multiple concurrent projects in a fast-paced, high-growth setting

• Strong project management, organizational, and analytical skills; highly detail-oriented and metrics-driven

• Exceptional written and verbal communication skills, with experience presenting to and engaging with C-level executives

• Experience advising on and developing strategic, outcome-driven agendas for executive audiences

• Highly collaborative, with a strong track record of partnering cross-functionally across Sales, Product, Marketing, and Executive Leadership

• A passion for delivering premium experiences and building trusted relationships

• Comfortable with ambiguity and change

• Performs well under pressure and tight deadlines

• Experience with Salesforce, briefing management systems, and analytics platforms is a strong plus

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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