Empleos actuales relacionados con Project Manager – Global Call Center Operations - Barcelona, Barcelona - DocPlanner

  • Project Manager

    hace 7 días

    Barcelona, Barcelona, España Time Out Group plc A tiempo completo

    Project Manager/Creative SolutionsBarcelonaContracte indefinit · Jornada completaTime Outés una companyia global que connecta la gent amb el millor de la ciutat: cultura, oci, gastronomia i experiències. Ho fem a través de la web, xarxes socials, newsletters, esdeveniments i formats propis. Però també anem molt més enllà, som una agència creativa i...

  • Senior Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España Take-Two Interactive Software, Inc. A tiempo completo

    Who We Are: Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our products are designed for console gaming systems, PC, and mobile, including...

  • 51694 - Project Manager (Ingeniero/a Naval)

    hace 2 semanas

    Barcelona, Barcelona, España main A tiempo completo

    Barcelona ActivaBARCELONA ACTIVA gestiona ofertes d'empreses que necessiten cobrir vacants de personal. Les posicions que es publiquen no són per a Barcelona Activa. NOMÉS ES TINDRAN EN COMPTE LES CANDIDATURES QUE ARRIBIN PER AQUEST CANAL. El Servei de Cerca de Treballadors/es s'adreça a aquelles empreses del territori que necessiten incorporar nous...

  • plaça de Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España Generalitat de Catalunya - Agència Catalana de Turisme (ACT) A tiempo completo

    Generalitat de Catalunya - Agència Catalana de Turisme (ACT). 1 plaça de Project Manager - Projectes Europeus. Concurs o valoració de mèrits. Laboral temporal Data orientativa; si teniu algun dubte, consulteu l'ens convocant / Obert fins a trobar la persona candidata adequada. Termini obert. A - Grau universitari. Vegeu les bases. Nivell C de català /...

  • Project Manager/Creative Solutions

    hace 7 días

    Barcelona, Barcelona, España Time Out Group plc A tiempo completo

    Project Manager/Creative SolutionsBarcelonaContracte indefinit · Jornada completaTime Outés una companyia global que connecta la gent amb el millor de la ciutat: cultura, oci, gastronomia i experiències. Ho fem a través de la web, xarxes socials, newsletters, esdeveniments i formats propis. Però també anem molt més enllà, som una agència creativa...

  • Project Manager/Creative Solutions

    hace 6 días

    Barcelona, Barcelona, España Time Out Group Plc A tiempo completo

    Project Manager/Creative SolutionsBarcelonaContracte indefinit · Jornada completaTime Out és una companyia global que connecta la gent amb el millor de la ciutat: cultura, oci, gastronomia i experiències. Ho fem a través de la web, xarxes socials, newsletters, esdeveniments i formats propis. Però també anem molt més enllà, som una agència creativa...

  • Senior Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España Turner & Townsend A tiempo completo

    Company Description At Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a prosperous society.Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries...

  • Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España Turner & Townsend A tiempo completo

    Descripción de la empresa CBRE | Turner & Townsend es una empresa global de consultoría con más de colaboradores en más de 60 países.Trabajando junto a nuestros clientes en los sectores inmobiliario, de infraestructuras, energía y recursos naturales, transformamos los proyectos para ofrecer resultados que mejoran la vida de las personas. Nuestro...

  • Project Manager

    hace 7 días

    Barcelona, Barcelona, España BlueBarna Ecosystems A tiempo completo

    Ecosystems Project Manager – Pharma & HealthcareUbicación:Barcelona / RemotoDuración:6 meses (full time)Tipo de contrato:A definir según perfilReporting:Founder & Managing DirectorSobre el rolEnBluebarna EcosystemsyLeadership Houseayudamos a organizaciones depharma y healthcarea pasar de lanzar productos aconstruir ecosistemasque crean valor real y...

  • Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España Agència Catalana de Turisme A tiempo completo

    T'agradaria formar part de l'equip de Projectes Europeus de l'Agència Catalana de Turisme per impulsar un nou model de turisme regeneratiu al Mediterrani?La Unitat de Projectes Europeus i Relacions Internacionals de l'Agència Catalana de Turisme (ACT) té la missió d'apropar Europa al sector turístic català fomentant la participació en projectes...

Project Manager – Global Call Center Operations

hace 2 semanas

Barcelona, Barcelona, España DocPlanner A tiempo completo

Company Description

At Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Learn more about our products here:

Why join us?

Real impact – We help doctors help patients. Your work truly makes a difference.

At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.

Shape the future, sustain growth – Make a difference now *and* build for long-term success.

Job Description

As part of the B2B Marketing team, the Project Manager – Global Call Center Operations will be responsible for consolidating and unifying call center operations across multiple markets and segments (Doctors & Clinics).

Today, call center activities are managed locally across countries with different providers, and models. This role is critical in shifting from a local setup to a global model that ensures efficiency, data quality, and measurable business impact.

The role combines hands-on project execution with stakeholder and partner management, and will have a direct impact on MAL, MQL, and revenue outcomes from call center campaigns.

Key Responsibilities

  1. Global Call Center Project Management

  2. Own and manage multiple call center projects across 8 international markets

  3. Run day-to-day call center campaigns while ensuring alignment with business objectives for both Doctors and Clinics segments.

  4. Prioritize markets, initiatives, and ad-hoc requests based on business impact and readiness.

  5. Call Center Operations Consolidation

  6. Drive the transition from local call center management to a global, standardized operating model.

  7. Lead the unification of campaigns toward a pay-per-success model, where applicable.

  8. Define and implement clear, repeatable processes for campaign setup, execution, and reporting.

  9. External Partner Management

  10. Act as the main point of contact for external call center agencies across markets.

  11. Ensure delivery against agreed outcomes, timelines, and quality standards.

  12. Monitor whether promised results (e.g., MQL conversion, volumes) are achieved.

  13. Data Quality, Reporting & Performance Analysis

  14. Ensure a smooth and predictable process for database preparation and new data scrappings, in collaboration with internal teams.

  15. Analyze daily performance data from call centers to assess:

  16. Data quality (phone number validity, reachability)

  17. Agent performance
  18. Conversion to MALs, MQLs, and wins

  19. Deliver consistent daily reporting across all markets and segments.

  20. Stakeholder Alignment & Communication

  21. Work closely with internal stakeholders, including: Heads of Marketing per market/segment

  22. Align with VPs of segment - Gaela and Clement on performance, lead quality, and the shift toward a global model.

  23. Clearly communicate priorities, trade-offs, and progress to senior stakeholders.

  24. Optimization, Innovation & Testing

  25. Identify opportunities to improve campaign performance and efficiency.

  26. Design, test, and implement optimizations such as: Advanced database segmentation, New operational or reporting approaches
  27. Bring call center expertise to uncover optimizations not yet visible to the business.

Reporting Line

  • This role will report into Joanna, Global Head of Marketing (Doctors).

Qualifications

  • Proven experience in call center operations or customer service, ideally in an international, multi-market setup for minimum 2 years
  • Experience managing external vendors and performance-based delivery models

Strategic

  • Strong prioritization and decision-making skills
  • Ability to say no and focus on highest-impact markets and initiatives
  • Comfortable driving change from "local" to "global" ways of working

Operational

  • Strong analytical skills with daily performance tracking and reporting
  • High proficiency in Excel (current core tool; openness to improving tooling)
  • Ability to spot patterns, risks, and opportunities in data

Interpersonal & Leadership

  • Excellent stakeholder management and influencing skills
  • Cross-cultural communication experience
  • Confident working with many internal and external partners

Languages

  • English – Fluent
  • Spanish – strong plus (many Spanish-speaking markets and call centers)

Additional Information

What to Expect from Our Hiring Process

We like to keep things transparent and efficient Here's what the process usually looks like (though it might vary slightly depending on the role):

Intro Chat: A first call with our Talent Partner Ainhoa to explore mutual fit around relevant skills, value alignment, and motivation.

SHL numerical assessment: A 20-minute SHL numerical reasoning test to assess your numerical acumen, given the analytical nature of the role.

Hiring Manager Technical Interview: A deeper conversation about your background, aspirations, and experience, with Joanna (your potential manager)

Business Case: A take-home exercise with dedicated prep time, designed to understand how you approach real-life problems and think through regulatory scenarios. You'll then walk us through your approach in a collaborative discussion with the hiring manager and Martyna.

References & Offer

Why You'll Love It Here

Global Benefits – No matter where you are, you'll have access to:

  • Healthcare insurance – so you can focus on what matters.
  • Wellness that works for you – from gym memberships to mental health support, we've got you covered.
  • Time off that counts – whether it's a vacation, your birthday, or just a day to recharge, we believe in balance.

Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.

Career Growth – We're growing, and so can you You'll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.

A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.

  • Flexibility That Works for You – Remote work and flexible hours aren't just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.

Please note:At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In

At Docplanner, our values guide everything we do:

Focus on results – we're here to make an impact.

Think like an owner – take responsibility, drive outcomes.

Keep it simple, keep it lean – smart solutions over complexity.

Be respectful and radically honest – openness builds trust.

Learn and be curious – growth is part of the job.

Don't just take our word for it—check out our Glassdoor to hear what our people say

_________________________________________________________________________

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.