Sr. Workplace Services Concierge

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

*About The Role:*
As a member of the Global Real Estate & Workplace Services team (GREWS), the Sr. Workplace Services Concierge must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow CrowdStrikers, visitors, and customer partners alike. The individual must maintain a continuous focus on delivering world class service, with a hospitality-first mindset infused within every interaction. The individual must have the ability to work independently and adhere to pivotal business and operational timelines and service deliverables.

*What You'll Do:*

• Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival
• Assist in the execution of all in-office workplace service events and/or employee activities, partnering with the local and broad GREWS team members to ensure experiences are timely and equitable for all
• Assists with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)
• Assists with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms
• Supports new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization
• Maintains security by following approved procedures, in partnership with Global Physical Security
• Maintains safe and clutter-free reception area, serving as the first impression moment for arrivals to the CS office
• Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge
• Responds to all workplace inquiries, assesses needs or issues, and takes the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary
• Maintains accurate inventory levels and procures office supplies; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies
• Receives, sorts and forwards incoming mail. Maintains and routes publications
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)
• Coordinates day-to-day activities and access across the current Serviced Office location as well as at the future office location, toggling to each physical location as business dictates
• Assist Workplace Services Coordinator in future logistical relocation from current office to new office location
• This role is required onsite 5-days per week, M-F, across two office locations until construction completion of a new office site in mid to late 2026

*Executive Briefing Center Key Accountabilities Include:*

• Partner with Marketing team to develop operational SOPs for future Briefing Center, set to open in 2026
• In coordination with the Workplace Services Coordinator and future Briefing Center team, this role supports our VIP customers in welcoming them to the Briefing Center and supporting a world class experience
• Ensure the arrival experience is both polished and professional, with special focus on anticipating customer needs with readiness. Duties include but are not limited to: participate in pre-event planning, creation of name badges/name tents, make arrangement for special gifts, and coordinate and execute conference and boardroom set-up
• Cross-functional coordination with briefing program resources, IT, A/V, Executive Support teams

• Partner with appropriate workplace resources when needed for

• technical assistance

• plant/floral service
• pantry restocking
• janitorial services
• catering support
• heating/cooling adjustments or other building needs

*What You'll Need:*

• Minimum of 2 years professional experience
• Previous Executive Briefing Center experience preferred
• Office Services, Facilities, and/or Reception-related experience preferred. Previous hotel/hospitality front-of-house experience is also welcomed
• Exceptional written and verbal communication skills including ability to communicate with all levels of staff, clients, and external professionals
• Advanced knowledge and skill of speaking/writing/reading of the English and Spanish language is required
• Ability to interact with people at all levels including senior management
• Basic understanding of local building and fire codes, Fire/Life/Safety plans, and Environmental Health & Safety standards is welcomed
• Demonstrated ability to work independently and prioritize multiple tasks
• Flexibility to perform job tasks outside of job description when necessary
• High level of integrity and ethics with the ability to maintain confidentiality
• Strong working knowledge of Microsoft Office Suite and G Suite products

*Benefits Of Working At CrowdStrike:*

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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*What You'll Need:*

• Minimum of 2 years professional experience
• Previous Executive Briefing Center experience preferred
• Office Services, Facilities, and/or Reception-related experience preferred. Previous hotel/hospitality front-of-house experience is also welcomed
• Exceptional written and verbal communication skills including ability to communicate with all levels of staff, clients, and external professionals
• Advanced knowledge and skill of speaking/writing/reading of the English and Spanish language is required
• Ability to interact with people at all levels including senior management
• Basic understanding of local building and fire codes, Fire/Life/Safety plans, and Environmental Health & Safety standards is welcomed
• Demonstrated ability to work independently and prioritize multiple tasks
• Flexibility to perform job tasks outside of job description when necessary
• High level of integrity and ethics with the ability to maintain confidentiality
• Strong working knowledge of Microsoft Office Suite and G Suite products