FULLREMOTE - Business Support Specialist

hace 4 horas

Madrid, Madrid, España CAPITOLE CONSULTING A tiempo completo
  • Working day type :

Jornada Completa
- #### Country:

España
- #### Province:

Comunidad de Madrid
- #### Description:

Capitole Consulting keeps growing and we want to do it with you Are you a passionate Business Support Specialist? We have an exciting opportunity to join our team and help ensure the stability and efficiency of our sales processes and production systems while delivering high-quality user support. RESPONSABILITIES:
• Analyze and resolve user (sales agents) reported incidents and respond to inquiries in a timely manner and ensuring user satisfaction
• Monitor production environments to identify and address potential issues, patterns and potentially root causes.
• Process Optimization by evaluating existing workflows, identifying inefficiencies and proposing enhancements of the current solution
• Identify potential process gaps that could enhance the agent sales process, and escalate to lifecycle.
• Create external documentation to reduce basic support requests and internal documentation to expand the knowledge base.
• Communicating effectively with stakeholders (mainly IT support) to convey complex business processes in understandable terms. BASIC SKILLS AND KNOWLEDGE:
• Strong problem-solving skills with an agile mindset
• Ability to remain calm and effective under pressure
• Background in user or customer support
• Collaborative and team-oriented approach
• Solid understanding of complex business processes and comfort working with IT systems
• Proficiency in English
• Analytical thinking and attention to detail
• Ability to interpret system logs and monitor data effectively KEY SKILLS:
• German language skills (valuable)
• Experience in sales, ideally within the automotive industry
• Familiarity with ticketing tools such as ServiceNow (SNOW)
• Background in IT or technical support (valuable)
• Experience using Confluence and Jira
• Knowledge of Signavio Languages: English C1 Location: FULLREMOTE Schedule: flexible. Friday intensive. We're great, but with you we'll be even better For this you will have: - Budget of 1.200€ in individual training for you to use it in whatever you want (technological events, books, trainings, certifications, etc.). - Follow-up with your team every month for continuous feedback. - Teleworking. - Flexible working hours to help you reconcile your professional / family life. - Private medical insurance paid in full by Capitole. - Flexible remuneration (restaurant tickets, transport and/or childcare). - WellHub (Gymforless) - Discounts on major brands for employees (Club Capitole). Get to know the whole family: - Team Buildings every two months - don't miss the summer party or the Christmas dinner - Football team sponsored by Capitole. - Technological communities for you to share your knowledge and ideas with the other teams, sharing internal knowledge is essential - Last but not least, a TEAM Don't you know us yet? Discover us https://capitole- See what people are saying about us Don't hesitate to send us your profile, we are looking forward to meeting you The employee will adhere to information security policies: - Will have access to confidential information related to Capitole and the project they are working on. - Must comply with the security policies and internal policies of the company and the client. - Must sign an NDA.

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