Application Support Specialist

hace 19 horas

Madrid, Madrid, España Ekkiden A tiempo completo

International consulting group founded in 2019, Ekkiden fosters an ecosystem of passionate and committed consultants who lead organizational, operational, and technological transformation projects in IT/Digital, Industry/R&D, and Sustainability, for large enterprises and SMEs in France, Switzerland, Spain, and Germany.


About the job:

We are looking for an Application Support Specialist to join a retail and digital transformation project within a dynamic and technical environment.
The selected professional will be responsible for managing integration flows and application support activities, ensuring the smooth operation and reliability of business applications.

You will work closely with IT, business, and technical teams to coordinate support activities, handle incidents, lead continuous improvement projects, and ensure seamless application performance across multiple systems.

English fluency is mandatory, and French is a strong plus.

Responsibilities:

  • Provide Level 2/3 application support, mainly on Cegid Y2, and coordinate the activities of the support team.

  • Manage integration flows, incident handling, and production deployments.

  • Lead continuous improvement projects and corrective or evolutionary maintenance actions.

  • Prepare test plans, ensure monitoring and reliability of data exchanges between applications.

  • Support and train users through documentation, workshops, and user training sessions.

  • Guarantee quality of deliverables through procedures, reports, and action tracking.

What we are looking for:

Must-have:

  • Minimum 3 to 5 years of experience in technical application support, ideally within the retail sector.

  • Strong command of Cegid Y2 (mandatory).

  • Excellent communication and coordination skills with both business users and technical teams.

  • Proactive, structured, and solution-oriented mindset.

  • Fluency in English (spoken and written).

Nice-to-have:

  • Knowledge of one or more of the following systems: OMS, SFCC, WMS.

  • Previous experience in retail digitalization or integration environments.

  • Working knowledge of French.

  • Ability to lead small teams and manage priorities under dynamic conditions.


 

We offer:

 Join us at the right time to make your mark in a fast-growing organization 
 Various missions and projects that will allow you to have a real impact on the company
 The ability to work autonomously and to drive new initiatives 
A career path adapted to your personality, both in terms of role and location 
 A strong culture, based on sharing, respect, ambition, and team spirit 
 The opportunity to manage teams and develop your area of expertise by leading one of our squads  
 Develop your management and leadership skills, because, at Ekkiden, consultants look after the careers of other consultants. Gone are the days when your career was driven by a salesman 
 Health insurance

What's the Recruitment Process Like at Ekkiden?

At Ekkiden, we're committed to providing a positive experience for every candidate.

Initial Call: Our recruitment team will reach out to discuss your motivations and expectations.
Interviews: You'll have one or two interviews with our business managers, depending on the role you're applying for.
Client Meeting: Finally, you'll have the opportunity to meet with the client.

While this is our standard process, we may make adjustments based on specific circumstances.

You can also find all our job offers on our website  

  • Business Application Specialist

    hace 20 horas

    Madrid, Madrid, España Destinus A tiempo completo

    About the roleThe Business Application Specialist is responsible for the administration, optimization, and continuous improvement of business applications across a global organization. The role acts as a key interface between business stakeholders, IT, vendors, and external partners to ensure that applications effectively support business processes, comply...

  • Business Application Specialist

    hace 19 horas

    Madrid, Madrid, España Destinus A tiempo completo

    About the roleThe Business Application Specialist is responsible for the administration, optimization, and continuous improvement of business applications across a global organization. The role acts as a key interface between business stakeholders, IT, vendors, and external partners to ensure that applications effectively support business processes, comply...

  • Field Application Specialist, Prenatal

    hace 2 semanas

    Madrid, Madrid, España Revvity A tiempo completo

    The Field Application Specialist (FAS) for the Reproductive Health portfolio (Prenatal and Neonatal solutions) will support the Diagnostics sales organisation in the achievement of defined revenue targets for product lines assignedThe Field Application Specialist will work with the Southern Europe territory sales team to define and deliver pre and post sales...

  • Junior Application Support Analyst

    hace 1 semana

    Madrid, Madrid, España Ebury A tiempo completo

    Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...

  • Junior Technical Support Specialist

    hace 21 horas

    Madrid, Madrid, España Hays A tiempo completo

    Position:Junior Technical Support SpecialistLocation: Madrid and/or Málaga, Spain (Hybrid – 3 days onsite)Duration:PermanentJob Summary:Responsible for supporting technical application operations and ensuring effective communication between internal teams and external stakeholders. The role involves performing standard TAM activities, monitoring system...

  • Application Operation Manager

    hace 2 semanas

    Madrid, Madrid, España Julius Baer A tiempo completo

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together. We are looking for a skilled Application Support Specialist to ensure the reliable operation of our core banking systems...

  • Senior Application Support Engineer

    hace 2 semanas

    Madrid, Madrid, España UST A tiempo completo

    1 OpeningMadridRole descriptionUST is looking for the very Top Talent…and we would be delighted if you were to join our familyMore in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over employees all over the world and a presence in more than 35 countries. We are leaders on...

  • Device Support Specialist, Madrid

    hace 1 semana

    Madrid, Madrid, España Novocure A tiempo completo

    Novocure is a global publicly-traded commercial-stage oncology company developing a profoundly different cancer treatment therapy called tumor treating fields (TTFields) for patients with solid tumors. TTFields therapy is a non-invasive, novel, antimitotic treatment modality which utilizes proprietary technology attempting to slow or reverse tumor...

  • Product Support Specialist

    hace 2 días

    Madrid, Madrid, España WiseTech Global A tiempo completo

    About the RoleAs a Product Support Specialist within our EMEA team, you will play a key role in managing customer incidents, delivering high quality support, and helping to maintain and enhance the stability of our products, particularly across the customs and logistics ecosystem.This position supports our continued investment in strengthening product...

  • Application Operation Manager 100

    hace 2 semanas

    Madrid, Madrid, España JULIUS BAER A tiempo completo

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.We are looking for a skilled Application Support Specialist to ensure the reliable operation of our core banking systems...