Empleos actuales relacionados con Product Support Specialist - Madrid, Madrid - WiseTech Global

  • Sales Support Specialist

    hace 2 días

    Madrid, Madrid, España ABB A tiempo completo

    En ABB, ayudamos a las industrias a ser más eficientes y limpias. Aquí, el progreso es una expectativa - para usted, su equipo y el mundo. Como líder del mercado mundial, le daremos lo que necesita para lograrlo. No siempre será fácil, crecer requiere agallas. Pero en ABB, nunca correrás solo. Run what runs the world.Este Puesto Reporta aSales...

  • Technical Sales Support Specialist

    hace 2 días

    Madrid, Madrid, España ABB A tiempo completo

    En ABB, ayudamos a las industrias a ser más eficientes y limpias. Aquí, el progreso es una expectativa - para usted, su equipo y el mundo. Como líder del mercado mundial, le daremos lo que necesita para lograrlo. No siempre será fácil, crecer requiere agallas. Pero en ABB, nunca correrás solo. Run what runs the world.Este Puesto Reporta aSales Supp....

  • Client Support Technical Specialist

    hace 1 semana

    Madrid, Madrid, España FeverUp A tiempo completo

    Join Onebox Team – Where Innovation Meets EntertainmentOnebox, a company within the Fever Group, is the leading provider of end-to-end ticketing solutions for events. From event setup to on-site validation, our platform processes thousands of transactions per minute, ensuring smooth access to concerts, sports, theater, and more.If you love dynamic...

  • Product Support Engineer

    hace 1 semana

    Madrid, Madrid, España Nexthink A tiempo completo

    Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from...

  • Sales Support Specialist

    hace 2 días

    Madrid, Madrid, España ABB A tiempo completo

    En ABB, ayudamos a las industrias a ser más eficientes y limpias. Aquí, el progreso es una expectativa - para usted, su equipo y el mundo. Como líder del mercado mundial, le daremos lo que necesita para lograrlo. No siempre será fácil, crecer requiere agallas. Pero en ABB, nunca correrás solo. Run what runs the world.Este Puesto Reporta aSales Support...

  • Sales Specialist, Calvin Klein

    hace 1 semana

    Madrid, Madrid, España Pepe Jeans Group. A tiempo completo

    All We Wear GroupDescripción de la ofertaWho we are...At AWWG, transformation is embedded in our DNA. Founded in 1998 under the name of Pepe Jeans Group. With headquarters in Madrid, Spain, and design offices in London and Nice, this global fashion group integrates the iconic brands Pepe Jeans London, Hackett, and Façonnable. AWWG also has the master...

  • UPS Sales Support Specialist

    hace 2 días

    Madrid, Madrid, España ABB A tiempo completo

    En ABB, ayudamos a las industrias a ser más eficientes y limpias. Aquí, el progreso es una expectativa - para usted, su equipo y el mundo. Como líder del mercado mundial, le daremos lo que necesita para lograrlo. No siempre será fácil, crecer requiere agallas. Pero en ABB, nunca correrás solo. Run what runs the world.Este Puesto Reporta aBusiness...

  • Customer Care Specialist

    hace 2 semanas

    Madrid, Madrid, España CHEP A tiempo completo

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...

  • Marketing Specialist

    hace 2 semanas

    Madrid, Madrid, España Aleph A tiempo completo

    Are you ready to join our digital revolution journey? Aleph represents the world's leading platforms in 130+ markets, across new and existing geographies, enabling platforms like Tiktok, Amazon, Google, and nearly 55 others to expand into new markets, and empowering advertisers to take full advantage of the platforms' advertising capabilities. Through these...

  • Junior Legal Operations Specialist

    hace 1 semana

    Madrid, Madrid, España Us RemotePass A tiempo completo

    About UsRemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognized as one of G2's Top 100 Fastest Growing Software Products, we're on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.By streamlining global hiring, onboarding, payroll, and...

Product Support Specialist

hace 6 horas

Madrid, Madrid, España WiseTech Global A tiempo completo

About the Role

As a Product Support Specialist within our EMEA team, you will play a key role in managing customer incidents, delivering high quality support, and helping to maintain and enhance the stability of our products, particularly across the customs and logistics ecosystem.

This position supports our continued investment in strengthening product support following the integration of our Portuguese acquisition, Singeste. In this role, a skilled Portuguese speaking Product Support Specialist will provide technical customer support while working closely with our Product, Development, and Global Product Support teams to ensure fast, accurate issue resolution and outstanding customer outcomes.

About WiseTech Global

WiseTech Global is transforming the world of logistics through innovative technology. Our software powers complex supply chains across the globe, enabling logistics companies to operate more efficiently and with greater visibility.

Joining WiseTech means working with industry‑leading experts and contributing to products that have a real‑world impact.

Key Responsibilities

Product Support & Incident Management

  • Triage, investigate, and resolve Level 2/3 incidents across various modules.
  • Document investigation steps, findings, and resolutions accurately.
  • Manage critical outages, escalations, and major incidents.
  • Provide timely communication to stakeholders.
  • Answer and manage global inbound support calls.

Customer & Stakeholder Engagement

  • Build and maintain strong customer relationships.
  • Handle customer escalations professionally.

Knowledge & Process Improvement

  • Create support content, including knowledge base articles and how‑to guides.
  • Collaborate cross‑functionally with Product and Development teams.
  • Participate actively in team stand‑ups and continuous improvement.

Required Skills & Experience

Language Requirements

  • Portuguese & English mandatory

Technical & Functional Skills

  • Level 2/3 Product Support experience.
  • Strong troubleshooting skills; SQL, JSON, Python desirable.
  • Experience in incident investigation and triage.
  • Logistics or customs experience preferred.

Soft Skills

  • Excellent communication and documentation abilities.
  • Strong collaboration mindset.
  • Commitment to continuous learning.

Location

This role is based in our Madrid office and reports into the Spanish Product Support Team Lead.

Before you Apply

From time to time, WiseTech Global may use an external service provider to assess applications on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.