Swedish speaking Customer Support Agent to Malaga

hace 3 días

Málaga, Málaga, España Top Jobs Abroad A tiempo completo

We are looking for a Customer Support Agent to join our client's operations in Malaga. Start ASAP in this daytime hybrid role (mix of office and remote work).

What you'll do

  • You will provide frontline support and ensure clients get the help they need, working across multiple systems and projects. Your tasks will include
  • Providing technical troubleshooting and support for advanced energy storage and smart charging products.
  • Responding to customer inquiries via phone, email, and chat, delivering professional, clear, and timely assistance.
  • Guiding clients and installers through step-by-step solutions, explaining complex technical issues in an easy-to-understand way.
  • Logging, tracking, and following up on incidents to ensure efficient resolution.
  • Coordinating with internal teams and other specialists to handle complex issues.
  • Supporting clients during high-demand periods and maintaining excellent customer satisfaction.

Who we're looking for

  • Fluent in Swedish.
  • Flexible, adaptable, and able to switch between clients and tasks efficiently.
  • Self-driven, independent, and confident when handling direct client communication.
  • Excellent communicator, able to adjust tone depending on the client or situation.
  • Curious, proactive, and eager to take ownership of complex cases.

Working hours & environment

  • Hybrid office in Malaga – combination of in-office collaboration and remote work
  • Support channels: Phone, Email, Chat
  • Opportunity to work with multiple clients, systems, and technical products, gaining broad experience in customer support and incident management

Why this role is exciting

  • Develop your problem-solving and customer support skills across multiple industries.
  • Be part of a dynamic, supportive team where initiative, curiosity, and independence are valued.
  • Perfect for someone who enjoys variety, working with technology, and making a real impact for clients.

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