Swedish speaking Technical Support Advisor in Malaga, Spain
hace 1 semana
We are currently recruiting for an exciting Swedish speaking Technical Support Advisor in Malaga, Spain
DUTIES AND RESPONSIBILITIES:
- Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
- Provide support to clients employees in the operation of user systems and peripheral devices
- Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
- Be accessible and provide a first resolution rate by using internal knowledge databases
- Cooperate with clients 2nd level service organizations and external service providers.
REQUIREMENTS:
- C2 or fluency in Swedish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
- Experience in 1st or 2nd level IT support, ideally in a large company environment
- Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
- Have an analytical approach to complex issues
- Have experience in ITSM ticket systems (ideally in ServiceNow)
- Knowledge of processes according to ITIL V4 good to have
- Have high customer and service orientation and high sense of responsibility
- Have a reliable and systematic way of working
- Are willing to learn and develop technical and soft skills
- Have high motivation and willingness to work in a global team.
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Full paid training on the company and the project
- Career development programs, specialized courses, and language classes
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)
- Office in the centre of Malaga
Interested? Apply now
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