Malaga

Job Description: Solution Specialist (Swedish-Speaking)
Location: Málaga, Spain
Position: On-site
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (39 hours/week)
Salary: Competitive Salary + Career Growth Opportunities
Language Requirements: Swedish (C2) + English (B2)

About the Role:
We are looking for a skilled Solution Specialist with fluent Swedish to join our team in Málaga, Spain. As a Solution Specialist, you will be responsible for providing expert guidance and technical support to our Swedish-speaking clients, ensuring that they get the most out of our products and services. This is an on-site role that requires a high level of expertise and strong communication skills to effectively solve customer issues, understand their needs, and provide tailored solutions.

If you are a motivated individual with a passion for technology and customer service, this role offers an exciting opportunity to make a significant impact. Previous experience in a similar role is beneficial but not essential—what matters most is your ability to understand customer requirements, communicate effectively, and provide practical solutions.

Key Responsibilities:

• Provide technical support and solutions to Swedish-speaking customers, addressing their inquiries and challenges with our products or services.
• Analyze customer needs and offer tailored solutions, ensuring maximum satisfaction and effective use of our services.
• Collaborate with sales, product, and engineering teams to develop custom solutions and support customer requirements.
• Perform troubleshooting for technical issues, guiding customers through product features and configurations.
• Maintain customer relationships by providing proactive follow-up and ensuring ongoing customer satisfaction throughout the lifecycle.
• Communicate clearly in Swedish and English, providing written and verbal assistance to clients, ensuring they understand how to solve their issues or make the most of the product.
• Document all customer interactions accurately, logging technical issues and solutions into the CRM system.
• Track customer issues and follow up with appropriate solutions or escalation when needed, ensuring timely resolutions.
• Share product feedback and improvement suggestions to internal teams to enhance future releases and customer satisfaction.
• Achieve individual and team goals related to customer satisfaction, case resolution time, and technical accuracy.

Profile Requirements:

• Fluency in Swedish (C2 level) (both written and spoken) is required.
• Proficiency in English (B2 level) for collaboration with international teams and clients.
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical customers.
• Previous experience in customer service, technical support, or a solutions role is beneficial but not required.
• Problem-solving abilities and a customer-focused mindset to ensure a seamless customer experience.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks effectively.
• A technical aptitude and an interest in understanding how products and services work.
• Ability to work independently and as part of a team to resolve issues and support customers.
• Willingness to work on-site in Málaga, Spain.

Benefits & Perks:

• Competitive salary based on experience and qualifications.
• Career growth opportunities: Professional development programs and training to help you advance in your career.
• Health and life insurance to support your well-being.
• Meal vouchers, gym memberships, and other perks designed to enhance your work-life balance.
• Relocation package (if applicable), including flight tickets and accommodation assistance for those moving to Málaga.
• Dynamic international work environment, with opportunities to collaborate across multiple teams and cultures.
• Access to cutting-edge tools and technologies to support your role and enhance your skills.
• A supportive company culture focused on innovation, team success, and customer satisfaction.

Why Málaga?
Málaga is a vibrant city located on Spain's Costa del Sol, known for its pleasant Mediterranean climate, beautiful beaches, and rich cultural heritage. It offers a high quality of life with a blend of modern living and historical charm, as well as an international community that creates a diverse and dynamic workplace. Málaga is a great place to live and work, providing a strong work-life balance, numerous recreational activities, and a fantastic local atmosphere.

How to Apply:
If you are a Swedish-speaking professional with a passion for customer service and technology, this is the opportunity for you Apply now to join our team in Málaga, where you'll be able to make a real difference in our customers' experiences while advancing your career in a dynamic and supportive environment.