Transversal Service Lead

Job Description:

Ensure business continuity with expert recovery testing Manage and optimize the Recovery Testing Environment, support testing campaigns, automate processes, and drive improvements. Collaborate globally, ensure security, and deliver a reliable, efficient service for resilient operations.

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About the job

Job purpose

The Recovery Testing Environment (RTE) is an isolated environment in Production, where Product teams can test & rehearse their recovery procedures and capabilities, by restoring backups of their Product and executing their recovery procedure there.

Main missions

The candidate will join an existing technical team and his role will require:

• To be fully responsible for the RTE and the testing done there.
• To prepare recovery test campaigns with Product teams that have to perform such tests (collecting prerequisites, setting up the environment and supporting during the test).
• To reset the RTE at the end of each testing campaign (duration: a few weeks).
• To identify areas of improvement and delivering them progressively, to improve the RTE for the future.
• To monitor the platform and resolving potential technical incidents
• To ensure the maintenance of the RTE (operations & security).
• To develop scripts for automation and batches, when relevant, to optimize manual actions, to be able to increase the number of testing done each year.
• To create scripts according to internal AXA standards and procedures.
• To write technical documentation according to internal regulations
• To Build the service offer and communication it to entities / internal stockholders
• Define the service catalog and the criteria to use the RTEs
• Identify & own the financials aspects of the service
• Build & Own the roadmap

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

• Relevant experience as a Service manager, Service Owner or a technical project manager with a customer oriented mindset willing to create & maintain a new Restoration Service.

Technical skills

• Strong general knowledge in IT and Datacenter infrastructure architectures
• General knowledge of how CyberArk & local admin password (Windows / Linux) work
• Scripting skills and automation (Windows / Linux) would be plus
• Minimum 3 years proven experience in a backup environment
• Knowledge in Windows / Linux / VMware
• Good reporting skills
• A good knowledge of Public Cloud environments would be a plus
• Ensure security is always a priority one: audit, vulnerabilities remediation, support patching
• Ensure service levels meet requirements. Propose and implement action plan when required

Soft skills / transversal skills

• Autonomous, teamwork spirit and "self-organized working", respectful of the process.
• Curiosity, assertiveness, pro-active mindset.
• Customer centric and result orientation.
• Ability to work in dynamic, matrix-structured global organizations.
• Respect other culture behaviors
• Good presentation skills to explain a solution
• Challenge the status quo
• Be able to effectively operate within set guidelines, policies, procedures, and able to execute instructions with minimal supervision
• English is mandatory

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities